---
title: "CTERA Portal Log Messages"
slug: "ctera-edge-filer-log-messages-1"
tags: ["Edge Filer", "Gateway", "Filer", "Logs"]
updated: 2024-03-25T17:59:21Z
published: 2024-03-25T17:59:21Z
canonical: "kb.ctera.com/ctera-edge-filer-log-messages-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Edge Filer Log Messages

Log messages are divided into the following:

- [Emergency Messages](/v1/docs/ctera-edge-filer-log-messages-1#emergency-messages)
- [Alert Messages](/v1/docs/ctera-edge-filer-log-messages-1#alert-messages)
- [Error Messages](/v1/docs/ctera-edge-filer-log-messages-1#error-messages)
- [Warning Messages](/v1/docs/ctera-edge-filer-log-messages-1#warning-messages)
- [Notice Messages](/v1/docs/ctera-edge-filer-log-messages-1#notice-messages)
- [Info Messages](/v1/docs/ctera-edge-filer-log-messages-1#info-messages)
- [Debug Messages](/v1/docs/ctera-edge-filer-log-messages-1#debug-messages)

## Emergency Messages

| Message | Topic |
| --- | --- |
| RAID array has failed | System |

## Alert Messages

| Message | Topic |
| --- | --- |
| A storage volume is critically full | System |
| Active Directory connection failed: Clock skew error - Device clock and AD clock are out of sync | System |
| Agent did not complete a backup for a long time | System |
| Agent software updates will not be performed | System |
| Antivirus inoperable | System |
| Array contains a disk which is unsafe for RAID: SCT Error Recovery Control is unsupported | System |
| Background Download disabled due to full disk space | System |
| Caching Gateway is in critical condition: Too much data in non-evictable folders. Please increase cache size or reduce size of pinned folders. | System |
| CIFS connections has almost reached the limit | System |
| Cloud backup did not succeed for a long time | System |
| Cloud Sync: Add directory watch failed | System |
| Cloud sync did not succeed for a long time | System |
| Connection to cloud services did not succeed for a long time | System |
| Consistency errors were detected in volume. Run the Volume Repair Wizard | System |
| Device clock and portal clock are out of sync. Cloud Drive synchronization disabled | System |
| Disk has failed S.M.A.R.T health test | System |
| Disk has failed S.M.A.R.T test | System |
| Download disabled due to almost critical disk space | System |
| Exceeding the maximum amount of synchronized directories. Some local changes may not be synchronized | System |
| RAID array is running in degraded mode | System |
| Replication task did not succeed for a long time | System |
| Report ransomware detected | System |
| Synchronization stopped due to critical disk space | System |
| Throttling writes due to low space in cache volume. | System |
| Too much data was marked as available offline. Either increase the cache size or remove some folders from being available offline | System |
| Unable to store logs to log volume | System |
| UPS device reported low battery | System |
| UPS device reported low battery; Safely shutting down | System |

## Error Messages

| Message | Topic |
| --- | --- |
| – | Files |
| Antivirus error | System |
| Antivirus malware DB failure | System |
| Antivirus malware DB update error | System |
| Automatic share creation process failed | System |
| Backup completed with errors | Backup |
| Cloud Sync: Full scan failed | System |
| CloudSync state changed to Upload Stalled | System |
| Disk-level backup failed | Sync |
| Download failed | System |
| Error | System |
| Failed mounting the volume. Please try upgrading your firmware | System |
| Failed running storage command | System |
| Failed sending alert. Please check your configuration | System |
| Failed sending alert to specified recipient | System |
| Failed to save the configuration file | System |
| File system contains errors that could not be fixed | System |
| File system contains errors that were left unfixed | System |
| File transfer failed | Cloud Sync |
| Local backup failed | Sync |
| No certificate is installed | System |
| Populate stub folder failed | System |
| Post-backup operation failed | Agent |
| Pre-backup operation failed | Agent |
| Quarantine clear failed | System |
| Quarantine file delete failed | System |
| Quarantine file failed | System |
| Quarantine restore failed | System |
| Retrieve Files From Path Mechanism Error | System |
| service failure | System |
| SMTP server cannot be contacted | System |
| Unplanned event | Syatem |
| VSS writer error | Agent |

## Warning Messages

| Message | Topic |
| --- | --- |
| – | Files |
| A storage volume is full | System |
| A storage volume is nearly full | System |
| Active Directory connection failed: Domain join operation required | System |
| Active Directory connection failed: Network error | System |
| Agent failed to log in | Access |
| Backing up without creating a snapshot | Agent |
| Backup completed with warnings | Backup |
| Cache is full but no files could be evicted | System |
| Cloud Sync: Full scan failed | System |
| Cloud Sync: Overflow in FS listener | System |
| CloudSync: Verify sync completed with warnings | System |
| Connection to portal failed | System |
| Detected a disk with more than one partition. Using only the first one. | System |
| Disk has a SMART attribute which exceeded its threshold | System |
| Disk-level backup completed with errors | Sync |
| Event log was corrupted and reset | System |
| File synchronization failed | Files |
| File system contained errors, but they were fixed successfully | System |
| File system global change watch is disabled. Using recursive directory watches | System |
| File transfer failed | Files |
| Found a duplicate array name. Renaming the new array | System |
| Found a duplicate volume name. Renaming the new volume | System |
| Found a volume with an illegal name. Renaming the volume | System |
| Ignoring volume with duplicate volume name | System |
| Import failed | System |
| Kernel Message | System |
| Local Backup completed with errors | Sync |
| Log storage location is not available. Storing logs in memory | System |
| Network Generic Error | System |
| Persistent change journal is disabled. File system scan is required | System |
| Received NFS request for an invalid path | Access |
| Received NFS request for path that is not exported to NFS | Access |
| Received NFS request from unauthorized client | Access |
| Received NFS request on an illegal port | Access |
| Redundant power supply is currently OFFLINE. Operating in single PSU mode | System |
| Removing an illegal array element from the configuration file | System |
| Repair stopped | System |
| Resetting the configuration field to defaults | System |
| Resetting the configuration to defaults | System |
| Resource Usage Limit Exceeded | System |
| Send Keep-Alive alert | System |
| SMB connection dropped | System |
| System is low on memory | System |
| This device is unlicensed | System |
| Upload request denied | Access |
| UPS device running on battery | System |
| User failed to log in | Access |
| User failed to log in to FTP server (too many active sessions) | Access |
| Virus detected | Antivirus |
| Wake on LAN error | System |
| Warning | System |

## Notice Messages

| Message | Topic |
| --- | --- |
| Agent connected | Access |
| Agent disconnected | Access |
| Agent started up | Agent |
| Agent version changed | Agent |
| Antivirus configuration changed | Audit |
| Array status changed | System |
| Backup completed successfully | Backup |
| Configuration Changed | Audit |
| Connected to network | System |
| Connected to portal | System |
| Device certificate was updated | System |
| Device main service restarted | System |
| Device restarted | System |
| Device shut down | System |
| Device started up | System |
| Disconnected from network | System |
| Disconnected from portal | System |
| Disk plugged in | System |
| Disk unplugged | System |
| Disk-level backup completed | Sync |
| Eviction Initiated | Audit |
| Firmware version changed | System |
| Import succeeded | System |
| Local Backup completed | Sync |
| Local Dedup disabled. Requires restart. | System |
| Local Dedup enabled. Requires restart. | System |
| Local Quota has been disabled. The change will be applied after suspending and then unsuspending syncing with the portal. | System |
| Local Quota has been enabled. The change will be applied after suspending and then unsuspending syncing with the portal. | System |
| Notice | System |
| Snapshots changed | Audit |
| System time was updated by the NTP server | System |
| Task Finished | Audit |
| Task Initiated | Audit |
| User logged in | Access |
| User logged out | Access |
| Virus definitions database updated | System |
| WaterMark Memory Configuration Change | Audit |

## Info Messages

| Message | Topic |
| --- | --- |
| – | Files |
| Antivirus is running | System |
| Antivirus malware DB changed | System |
| Antivirus malware DB update initiated | System |
| Automatic Support Report Configuration change | Audit |
| Background Download resumed after exiting full disk space condition | System |
| Both power supplies are currently ONLINE. Operating in dual PSU mode | System |
| Cloud Sync: Full scan completed successfully | System |
| Cloud Sync: Started full scan | System |
| CloudSync.db rename | System |
| CloudSync state changed to normal | System |
| CloudSync: Verify sync completed successfully | System |
| CloudSync: Verify sync started | System |
| CloudSync: Verify sync stopped | System |
| Connected to Active Directory domain | System |
| Download completed | Acess |
| Downloaded new Agent version | System |
| Download resumed after exiting almost critical disk space condition | System |
| File system recovered after unclean shutdown | System |
| File transferred | Cloud Sync and Files |
| Finished array syncing | System |
| Infection Caught | System |
| Info | System |
| Instant Disaster Recovery disabled | System |
| Instant Disaster Recovery enabled | System |
| Periodic antivirus malware DB update initiated | System |
| Quarantine | System |
| Quarantine clear | System |
| Quarantine file delete | System |
| Quarantine restore | System |
| Ransom Protect: blocked user disconnected | System |
| Ransom Protect: excluded user disconnected | System |
| Ransom Protect: see More Information | System |
| Received NFS request from authenticated client | Access |
| Repair completed successfully without errors | System |
| replication file | Files |
| Starting array syncing | System |
| Synchronization resumed after exiting critical disk space condition | System |
| UPS device attached | System |
| UPS device detached | System |
| UPS device running on AC power | System |
| Using local license - not requesting from portal | System |
| Volume transferred | Files |
| Wake on LAN succeeded | System |

## Debug Messages

| Message | Topic |
| --- | --- |
| Antivirus malware DB: no changes | System |
| Cloud Cache | System |
| Debug Message | System |
| Error Message | System |
| Failed connecting to a domain controller | System |
| Informational Message | System |
| Local Backup started | System |
| Log Dropped | System |
| Removing a deprecated configuration field from the configuration file | System |
| Warning Message | System |