---
title: "CTERA Portal Log Messages"
slug: "ctera-portal-log-messages"
tags: ["Portal", "Logs"]
updated: 2024-03-24T09:11:19Z
published: 2024-03-24T09:11:19Z
canonical: "kb.ctera.com/ctera-portal-log-messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Portal Log Messages

Log messages are divided into the following:

- [Emergency Messages](/v1/docs/ctera-portal-log-messages#emergency-messages)
- [Alert Messages](/v1/docs/ctera-portal-log-messages#alert-messages)
- [Error Messages](/v1/docs/ctera-portal-log-messages#error-messages)
- [Warning Messages](/v1/docs/ctera-portal-log-messages#warning-messages)
- [Notice Messages](/v1/docs/ctera-portal-log-messages#notice-messages)
- [Info Messages](/v1/docs/ctera-portal-log-messages#info-messages)
- [Debug Messages](/v1/docs/ctera-portal-log-messages#debug-messages)
- [Trace Messages](/v1/docs/ctera-portal-log-messages#trace-messages)

## Emergency Messages

| Message | Topic |
| --- | --- |
| RAID array has failed | System |

## Alert Messages

| Message | Topic |
| --- | --- |
| A storage volume is full | System |
| Agent did not complete a backup for a long time | System |
| Agent software updates will not be performed | System |
| Array contains a disk which is unsafe for RAID: SCT Error Recovery Control is unsupported | System |
| Caching Gateway is in critical condition: Too much data in non-evictable folders. Please increase cache size or reduce size of pinned folders. | System |
| Cloud backup has not succeeded for a long time | System |
| Cloud Sync: Add directory watch failed | System |
| Cloud sync has not succeeded for a long time | System |
| Connection to cloud services has not succeeded for a long time | System |
| Consistency errors were detected in volume. Run the Volume Repair Wizard | System |
| Device clock and portal clock are out of sync. Cloud Drive synchronization disabled | System |
| Disk has failed S.M.A.R.T health test | System |
| Disk has failed S.M.A.R.T test | System |
| Exceeding the maximum amount of synchronized directories. Some local changes may not be synchronized | System |
| RAID array is running in degraded mode | System |
| Synchronization task has not succeeded for a long time | System |
| Throttling writes due to low space in cache volume. | System |
| Too much data was marked as available offline. Please increase the cache size in settings | System |
| Unable to store logs to log volume | System |
| UPS device reported low battery | System |
| UPS device reported low battery; Safely shutting down | System |
| User is near quota on volume | System |
| User is over quota on volume | System |

## Error Messages

| Message | Topic |
| --- | --- |
| Application operation failed | Files |
| Attempt to access folder with an invalid passphrase | Access |
| Automatic share creation process failed | System |
| Backup completed with errors | Backup |
| Base backup failed | System |
| Catalog Database Is Not Responding | System |
| Client login to portal failed | Access |
| CloudSync state changed to Upload Stalled | System |
| Disk-level backup failed | Sync |
| Download failed | System |
| Error | System |
| Error Message | System |
| Error while scanning a file | Antivirus |
| Failed handling device request | System |
| Failed mounting the volume. Try enabling snapshots or upgrading your firmware | System |
| Failed running storage command | System |
| Failed sending alert. Check your configuration | System |
| Failed sending alert to specified recipient | System |
| Failed to save the configuration file | System |
| File system contains errors that could not be fixed | System |
| File system contains errors that were left unfixed | System |
| File transfer failed | Cloud Sync |
| Home directory reapply process failed | System |
| Invalid verification code entered | Access |
| Local backup failed | Sync |
| No certificate is installed | System |
| Post-backup operation failed | Agent and System |
| Pre-backup operation failed | Agent and System |
| Remote access failed | Access |
| Seeding failed | System |
| SMTP server cannot be contacted | System |
| Streaming replication failed | System |
| Too many failed login attempts | Access |
| Too many verification failures – verification code revoked | Access |
| Unplanned event | Agent |
| User has too many active CTTP sessions | System |
| VSS writer error | Agent and System |
| Xlog archive failed | System |

## Warning Messages

| Message | Topic |
| --- | --- |
| Access denied: external user does not have permission to access this resource | Access |
| Access denied: Invalid permalink provided | Access |
| Access denied: Too many attempts to authenticate as external user; Client blocked | Access |
| Access denied: Too many attempts to request PIN code; Client blocked | Access |
| Access denied: Too many failed attempts to access permalink; Client blocked | Access |
| Access denied: Too many failed attempts to authenticate as external user; Client blocked | Access |
| Access denied: Too many failed attempts to provide PIN code; Client blocked | Access |
| Access to file blocked due to system error | Access |
| Access to sensitive file blocked by DLP | Access |
| Active Directory connection failed: Domain join operation required | System |
| Active Directory connection failed: Network error | System |
| Agent failed to log in | Access |
| Application operation completed with warnings | Files |
| Backing up without creating a snapshot | Agent |
| Backup completed with warnings | Backup |
| Cache is full but no files could be evicted | System |
| Cloud Sync: Overflow in FS listener | System |
| Connection to portal failed | System |
| Detected a disk with more than one partition. Using only the first partition. | System |
| Disk has a SMART attribute which exceeded its threshold | System |
| Disk-level backup completed with errors | Sync |
| Duplicate IP address detected | System |
| Error during home directory reapply process | System |
| File rejected by Cloud Drive policy | Access |
| File synchronization failed | Files |
| File system contained errors, but they were fixed successfully | System |
| File transfer failed | Files |
| Found a duplicate array name. Renaming the new array | System |
| Found a duplicate volume name. Renaming the new volume | System |
| Found a volume with an invalid name. Renaming the volume | System |
| Ignoring volume with duplicate volume name | System |
| Import failed | System |
| Infected file found | Antivirus |
| Local Backup completed with errors | System |
| Log storage location is not available. Storing logs in memory | System |
| Multiple concurrent sessions detected by an administrator | Access |
| Permanent Delete aborted | Permanent deletion |
| Permanent Delete failed | Permanent deletion |
| Permission denied: Attempt to access permalink with an invalid PIN code | Access |
| Possible negative reference count | System |
| Quarantine event | System |
| Received NFS request for an invalid path | Access |
| Received NFS request for path that is not exported to NFS | Access |
| Received NFS request from unauthorized client | Access |
| Received NFS request on an invalid port | Access |
| Redundant power supply is currently OFFLINE. Operating in single PSU mode | System |
| Removing a configuration field that is no longer required from the configuration file | System |
| Repair stopped | System |
| Resetting the configuration field to defaults | System |
| Resetting the configuration to defaults | System |
| Seeding only partially completed | System |
| Send Keep-Alive alert | System |
| SMB connection dropped | System |
| Streaming replication is running with latency | System |
| System is low on memory | System |
| This device is unlicensed | System |
| Upload request denied | Access |
| UPS device running on battery | System |
| User failed to log in | Access |
| User failed to log in to FTP server: Too many active sessions | Access |
| Virus detected | Antivirus |
| Warning | System |
| Warning Message | System |

## Notice Messages

| Message | Topic |
| --- | --- |
| Agent connected | Access |
| Agent disconnected | Access |
| Agent started up | Agent and System |
| Agent version changed | Agent |
| Array status changed | System |
| Backing up without creating a snapshot | System |
| Backup completed successfully | Backup |
| Configuration Changed | Audit |
| Connected to network | System |
| Connected to portal | System |
| Device restarted | System |
| Device shut down | System |
| Device certificate was updated | System |
| Device started up | System |
| Disconnected from network | System |
| Disconnected from portal | System |
| Disk plugged in | System |
| Disk unplugged | System |
| Disk-level backup completed | Sync |
| Firmware version changed | System |
| Import succeeded | System |
| Local Backup completed | Sync |
| Notice | System |
| Permanent Delete completed successfully | Permanent deletion |
| Snapshots changed | Audit |
| System time was updated by the NTP server | System |
| User logged in | Access |
| User logged out | Access |
| Virus definitions database updated | System |

## Info Messages

| Message | Topic |
| --- | --- |
| – | Accounting |
| Application operation succeeded | Files |
| Both power supplies are currently ONLINE. Operating in dual PSU mode | System |
| Client activated in portal | Access |
| Client connected to portal | Access |
| Client failed activation in portal | Access |
| Client logged in to portal | Access |
| Client logged out of portal | Access |
| Cloud Drive Access | Access |
| Cloud Drive Access: DLP service is not available. Download allowed | Access |
| CloudSync state changed to normal | System |
| Collaboration invitation was resent | Access |
| Connected to Active Directory domain | System |
| Download completed | Acess |
| Downloaded new Agent version | System |
| External user successfully authenticated by PIN code | Access |
| External user successfully authenticated by providing machine token | Access |
| File deleted from quarantine | Antivirus |
| FilePermanentDeletionLog | Permanent deletion |
| File restored from quarantine | Antivirus |
| File system recovered after unclean shutdown | System |
| File transferred | Cloud Sync and Files |
| Finished array syncing | System |
| Home directory reapply process completed | System |
| Index deleted | System |
| Info | System |
| Informational Message | System |
| Received NFS request from authenticated client | Access |
| Remote wipe completed successfully | System |
| Remote wipe was initiated | System |
| Repair completed successfully without errors | System |
| replication file | Files |
| Reshared by adding collaborators | Access |
| Reshared by creating public link | Access |
| Seeding completed successfully | System |
| Share was modified | Access |
| Shared by adding collaborators | Access |
| Started seeding | System |
| Starting array syncing | System |
| Unshared from user | Access |
| UPS device attached | System |
| UPS device detached | System |
| UPS device running on AC power | System |
| User accessed invitation | Access |
| Voucher redeemed | Accounting |
| Volume transferred | Files |

## Debug Messages

| Message | Topic |
| --- | --- |
| Attempt to access permalink with an invalid or expired machine token. Asking user to authenticate | Access |
| Cloud Cache | System |
| Debug Message | System |
| Failed connecting to a domain controller | System |
| File scanned and approved | Antivirus |
| File was not scanned | Antivirus |
| Local Backup started | System |
| Log Dropped | System |
| Removing a deprecated configuration field from the configuration file | System |

## Trace Messages

| Message | Log |
| --- | --- |
| Table analysis | System |