---
title: "HC400 and HC1200: Create an Active Health System (AHS) Report"
slug: "how-to-17"
updated: 2026-06-15T13:58:15Z
published: 2026-06-15T13:58:15Z
canonical: "kb.ctera.com/how-to-17"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HC400 and HC1200: Create an Active Health System (AHS) Report

The Active Health System log is a single file that contains basic information required by support to to help troubleshoot issues. The Active Health System monitors and records changes in the server hardware and system configuration.

The Active Health System collects the following types of data:

- Server model
- Serial number
- Processor model and speed
- Storage capacity and speed
- Memory capacity and speed
- Firmware/BIOS

You can download the Active Health System log or telemetry data manual using the following:

- HP iLO
- Intelligent Provisioning
- Step-by-step guide

### To download the Active Health System log using HP iLO:

Note:

It might take a long time to download the entire Active Health System log. If you need to upload the Active Health System log for a technical issue, CTERA recommends downloading the log for the specific range of dates in which the problem occurred.

1. Log in to iLO.
2. The iLO console is displayed.
3. Navigate to the **Information > Active Health System log** page.
4. Either:
  - Enter the range of days to include in the log. The default setting is to include log information for the last seven days.
  - Click **Reset range to default values** to reset the dates and enter the required date range in the From and To boxes.
  - Optionally, enter contact information to include in the downloaded file.
  - Click **Download.**
5. Or:
  - Click **Show Advanced Settings.**
  - Optionally, enter contact information to include in the downloaded file.
  - Click **Download Entire Log.**
6. Click **Save** in the dialog box that prompts you to open or save the file.  

A dialog box prompts you to choose a file location.
7. Specify a file location and file name, and then click **Save.**

### To download the Active Health System telemetry data using Intelligent Provisioning:

Note

Using the Intelligent Provisioning option requires rebooting the gateway server.

Insert a USB key into the server.

1. Press the **F10** key to boot to Intelligent Provisioning during server boot.
2. Click **Active Health System download** from the Intelligent Provisioning Maintenance screen.
3. In the **Active Health System download** screen, select the USB key from the drop down list.

Note

If you insert the USB key after launching **Active Health System download**, click **Rescan.**

1. Select the duration of data retrieval from the menu. CTERA recommends downloading the log for the specific range of dates in which the problem occurred.
2. Optionally, enter contact information to include in the downloaded file.
3. Click **Download** to save the data to the USB key.

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