--- title: "Managing Devices" slug: "managing-devices-13-1-1" tags: ["Portal"] status: "update" updated: 2026-09-15T07:53:35Z published: 2026-09-15T07:53:42Z canonical: "kb.ctera.com/managing-devices-13-1-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.ctera.com/llms.txt > Use this file to discover all available pages before exploring further. # Managing Devices A *device* refers to a CTERA Edge Filer, CTERA Drive Share/Protect (Agent), CTERA Drive Connect, or CTERA Mobile, connected to the CTERA Portal. Devices are automatically added to the CTERA Portal, when their owners connect the device to the CTERA Portal. ## Viewing All Devices **To view all devices connected to all virtual portals:** - Select **Main > Devices** in the navigation pane. The **Devices** page opens, displaying all the devices registered to the portal. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-2D1Y9MQ5.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A34%3A09Z&se=2026-11-11T05%3A34%3A09Z&sr=c&sp=r&sig=eVKnzCHDYmiwJ5noX25E0QJJ9NfufFykd8%2FRrWmguvI%3D) The page includes the following columns: | Column | Display | | --- | --- | | **Device** | The device's name. | | **Type** | The type of device. | | **Status** | The device's connection status: **Online** or **Offline**. | | **Owner** | The user account name of the device's owner. To edit the user account, click the name. | | **Last Backup** | The results of the last backup and the date of this backup. | | **Running Version** | The firmware version currently running on the device. | | **Configured Version** | The configured firmware version. | | **Template** | The template assigned to the device. | | **Zones** | The zone assigned to the device. This column is only displayed when **Zones** are enabled. | ## Viewing Individual Device Details **To view individual device details:** 1. Select **Main > Devices** in the navigation pane. The **Devices** page opens, displaying all the devices registered to the portal. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-7UJ7BQYT.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A34%3A09Z&se=2026-11-11T05%3A34%3A09Z&sr=c&sp=r&sig=eVKnzCHDYmiwJ5noX25E0QJJ9NfufFykd8%2FRrWmguvI%3D) 2. Click the device name. A message can be displayed that you will be redirected to the portal view for the selected device. In this case, click **OK**. The device details are displayed in a new browser window. The details can be different for each device as well as the details for each type of device and whether the device is connected to the portal or not. For example, the details for a mobile device displays an option to wipe any portal data from the remote device. From this window: - Click ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-7UH0Y3QC.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A34%3A09Z&se=2026-11-11T05%3A34%3A09Z&sr=c&sp=r&sig=eVKnzCHDYmiwJ5noX25E0QJJ9NfufFykd8%2FRrWmguvI%3D) to access the device for administration or to access files. The portal administrator must enable **Remote Access**. **Note** For a PC, the CTERA Agent must be installed on the PC and connected to the portal. For an edge filer, the device must be connected to the portal. Access to the device configuration with the portal is then available. - Click the ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-E2VRFEI8.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A34%3A09Z&se=2026-11-11T05%3A34%3A09Z&sr=c&sp=r&sig=eVKnzCHDYmiwJ5noX25E0QJJ9NfufFykd8%2FRrWmguvI%3D) icon to edit the device settings, rename, restart or delete the device and add text to describe a device. - Click the ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-WOACP5MI.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A34%3A09Z&se=2026-11-11T05%3A34%3A09Z&sr=c&sp=r&sig=eVKnzCHDYmiwJ5noX25E0QJJ9NfufFykd8%2FRrWmguvI%3D) icon to view information about the device: The IP address, software version, serial number, MAC address, firmware version, physical location and license. For a CTERA Edge Filer that is online: - The license is displayed and if required, can be changed. - You can download a report to send to CTERA support for troubleshooting the edge filer. The device details are divided over a number of tabs. - The CTERA Drive Mobile app details include the ability to remotely wipe the portal content from the device. - The CTERA Drive Connect details include the following tabs: **Overview** – An overview of CTERA Drive Connect cloud services. **Notifications** – A list of notifications for this device. The color of the exclamation mark to the left of each notification indicates the severity. - **Blue** – Information - **Orange** – Warning - The CTERA Drive Share/Protect (Agent) details include the following tabs: **Overview** – An overview of backup and cloud sync between the agent and the portal. **Cloud Backup** – When the next backup is scheduled and when the last backup was run. You can also run a backup from this tab. **Cloud Drive** – File sync details. You can also sync a folder, as described in [Syncing Content with the Portal](/v1/docs/syncing-content-between-a-device-and-portal-global-file-system-3-1) and view agent statistics, by clicking **Statistics**. **Notifications** – A list of notifications for this device. The color of the exclamation mark to the left of each notification indicates the severity. - **Blue** – Information - **Orange** – Warning - The edge filer details include the following tabs: **Overview** – Details of the device, including an overview of the following: **Cloud Drive** – File sync details. You can also sync a folder, as described in [Syncing Content with the Portal](/v1/docs/syncing-content-between-a-device-and-portal-global-file-system-3) and view edge filer statistics, by clicking **Statistics**. **Local Backup** – Currently this option is not supported. **Local Storage** – Details about the edge filer volumes and arrays storage utilization. **Shares** – Manage the edge filer shares from the portal. **Notifications** – A list of notifications for this edge filer. The color of the exclamation mark to the left of each notification indicates the severity. - The cloud drive - Local storage - **Blue** – Information - **Orange** – Warning