--- title: "Managing Devices" slug: "managing-devices-13" tags: ["8.2", "Portal"] updated: 2025-03-05T12:31:55Z published: 2025-03-05T12:31:55Z canonical: "kb.ctera.com/managing-devices-13" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.ctera.com/llms.txt > Use this file to discover all available pages before exploring further. # Managing Devices A *device* refers to a CTERA Edge Filer, CTERA Drive Share/Protect (Agent), CTERA Drive Connect, or CTERA Mobile, connected to the CTERA Portal. Devices are automatically added to the CTERA Portal, when their owners connect the device to the CTERA Portal. ## Viewing All Devices **To view all devices connected to all virtual portals:** - Select **Main > Devices** in the navigation pane. The **Devices** page opens, displaying all the devices registered to the portals. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-BJP2719T.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A43%3A39Z&se=2026-11-11T05%3A43%3A39Z&sr=c&sp=r&sig=l665KVAyfWVVxs0ylH%2Bwh%2BbFKnMHZxvn%2FUWg%2B%2F3GaMA%3D) The page includes the following columns: | Column | Display | | --- | --- | | **DEVICE** | The device's name. To edit the device, click the device name. The type of device is displayed under the name. | | **STATUS** | The device's connection status: **Online** or **Offline**. | | **OWNER** | The user account name of the device's owner. To edit the user account, click the user account name. | | **LAST BACKUP** | The results of the last backup and the date of this backup. | | **VERSION** | The firmware version currently installed on the device. | | **TEMPLATE** | The template assigned to the device. | | **ZONES** | The zone assigned to the device. | ## Viewing Individual Device Details **To view individual device details:** 1. Select **Main > Devices** in the navigation pane. The **Devices** page opens, displaying all the devices registered to the portals. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-BJP2719T.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A43%3A39Z&se=2026-11-11T05%3A43%3A39Z&sr=c&sp=r&sig=l665KVAyfWVVxs0ylH%2Bwh%2BbFKnMHZxvn%2FUWg%2B%2F3GaMA%3D) 2. Click the device name. A message can be displayed that you will be redirected to the portal view for the selected device. In this case, click **CONFIRM**. The device details are displayed in a new browser window. The details can be different for each device as well as the details for each type of device and whether the device is connected to the portal or not. For example, the details for a mobile device displays an option to wipe and portal data from the remote device. From this window: - Click ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-7UH0Y3QC.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A43%3A39Z&se=2026-11-11T05%3A43%3A39Z&sr=c&sp=r&sig=l665KVAyfWVVxs0ylH%2Bwh%2BbFKnMHZxvn%2FUWg%2B%2F3GaMA%3D) to access the device for administration or to access files. The portal administrator must enable **Remote Access**. **Note** For a PC, the CTERA Agent must be installed on the PC and connected to the portal. For an edge filer, the device must be connected to the portal. Access to the device configuration with the portal is then available. - Click the ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-E2VRFEI8.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A43%3A39Z&se=2026-11-11T05%3A43%3A39Z&sr=c&sp=r&sig=l665KVAyfWVVxs0ylH%2Bwh%2BbFKnMHZxvn%2FUWg%2B%2F3GaMA%3D) icon to edit the device settings, rename or delete the device and add text to describe a device. - Click the ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-WOACP5MI.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A43%3A39Z&se=2026-11-11T05%3A43%3A39Z&sr=c&sp=r&sig=l665KVAyfWVVxs0ylH%2Bwh%2BbFKnMHZxvn%2FUWg%2B%2F3GaMA%3D) icon to view information about the device: The IP address, software version, serial number, MAC address, firmware version and physical location. For a CTERA Edge Filer that is online: - The license is displayed and if required, can be changed. - You can download a report to send to CTERA support for troubleshooting the edge filer. The device details are divided over a number of tabs. - The agent details include the following tabs: **Overview** – An overview of backup and cloud sync between the agent and the portal. **Cloud Backup** – When the next backup is scheduled and when the last backup was run. You can also run a backup from this tab. **Cloud Drive** – File sync details. You can also sync a folder, as described in [Syncing Content with the Portal](/v1/docs/syncing-content-to-the-portal-global-file-system-1) and view agent statistics, by clicking **Statistics**. **Notifications** – A list of notifications for this device. The color of the exclamation mark to the left of each notification indicates the severity. - **Blue** – Information - **Orange** – Warning - The edge filer details include the following tabs: **Overview** – Details of the device, including an overview of the following: **Cloud Backup** – When the next backup is scheduled and when the last backup was run. You can also run a backup from this tab. **Cloud Drive** – File sync details. You can also sync a folder, as described in [Syncing Content with the Portal](/v1/docs/syncing-content-to-the-portal-global-file-system-1) and view edge filer statistics, by clicking **Statistics**. **Local Storage** – Details about the edge filer volumes and arrays storage utilization. **Shares** – Manage the edge filer shares from the portal. **Notifications** – A list of notifications for this edge filer. The color of the exclamation mark to the left of each notification indicates the severity. - Cloud backup - The cloud drive status - Local storage - **Blue** – Information - **Orange** – Warning ## Deleting a Device Deleting a device from the CTERA Portal, removes the device from the user account. When the number of registered devices is near the provisioned number that is allowed, you should remove unwanted devices. **To remove a device:** 1. Select **Main > Devices** in the navigation pane. The **Devices** page opens, displaying all the devices registered to the portals. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-BJP2719T.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A43%3A39Z&se=2026-11-11T05%3A43%3A39Z&sr=c&sp=r&sig=l665KVAyfWVVxs0ylH%2Bwh%2BbFKnMHZxvn%2FUWg%2B%2F3GaMA%3D) 2. Select the row of the device to remove and click **Delete**. A confirmation window is displayed. 3. Depending on the device, click **DELETE** or either **DELETE DEVICE INCLUDING ITS BACKUPS** or **DELETE DEVICE ONLY**. The device is disconnected from the portal and it, along with deleting any backups if **DELETE DEVICE INCLUDING ITS BACKUPS** is clicked, is removed from the number of devices licensed for the portal.