Managing Devices From the End User Portal
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Managing Devices From the End User Portal

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Article Summary

An administrator can also remotely manage devices from the end user portal. The DEVICES option displays all devices connected to the portal that you are managing.

In addition, a read/write administrator can also edit device settings, such as the backup folder to use and the configuration template to apply to the device.

To edit device settings or restart a device:

  1. In the end user view, click DEVICES in the navigation pane.
    The Devices page opens, displaying all the devices registered to the portal.
    image.png

    Note

    When a device is displayed, you can also click the down arrow in the heading to list all the devices.
    image.png

  2. Click a device from the list to display device details and click the image.png icon to the right of the device you want to manage and the following options are displayed in a popup menu.
    Rename Device – Rename the device.
    Set Description – Provide a description of the device.
    Restart Device – If, the device is running, this option is displayed enabling the administrator to remotely restart the device.
    Advanced Settings (some devices do not have this option) – Advanced settings for the device.
    image.png
    Administrators can change the following:

    • The MAC address
    • The backup folder, either to not have a backup folder or to one of the current backup folders.
    • The software version.
    • The configuration template, either the default template or to one of the other templates defined in the portal.

    Delete Device – Remove the device and any backups of the device from the CTERA Portal. The delete window depends on the device.
    Click the delete option in the confirmation window that is displayed.
    If requested, you confirm the removal by entering your user name.
    image.png

    Note

    You can also click a device to display details of the device and then click the image.png icon in the device details screen. The addition option, Advanced Settings, is then available to enable Administrators to change the following:

    • The MAC address
    • The software version.
    • The configuration template, either the default template or to one of the other templates defined in the HCP Anywhere Enterprise Portal.

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