---
title: "Managing the Cloud Drive Content"
slug: "managing-the-cloud-drive-content-4"
tags: ["7.8", "Protect", "Agent", "Share", "Drive", "macOS"]
updated: 2024-11-18T08:29:29Z
published: 2024-11-18T08:29:29Z
canonical: "kb.ctera.com/managing-the-cloud-drive-content-4"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing the Cloud Drive Content

You can manage the folders in your cloud drive and then share them with other users. You can also specify specific subfolders to exclude. For details about collaboration, see [Sharing Content](/v1/docs/sharing-content-4).

This section describes the following:

- [Adding Content to the CTERA Portal Cloud Drive](/v1/docs/managing-the-cloud-drive-content-4#adding-content-to-the-ctera-portal-cloud-drive)
- [Understanding the Overlay Icons](/v1/docs/managing-the-cloud-drive-content-4#understanding-the-overlay-icons)
- [Syncing Other CTERA Portal Folders](/v1/docs/managing-the-cloud-drive-content-4#syncing-other-ctera-portal-folders)
- [Controlling to Which Local Folder a Cloud Drive Folder Syncs](/v1/docs/managing-the-cloud-drive-content-4#controlling-to-which-local-folder-a-cloud-drive-folder-syncs)
- [Excluding Folders](/v1/docs/managing-the-cloud-drive-content-4#excluding-folders)
- [Manually Managing Folder Syncing](/v1/docs/managing-the-cloud-drive-content-4#manually-managing-folder-syncing)

In addition, for content that is synced, you can view and restore previous versions. For details, see the **Version history** option in [The Right-click Menu](/v1/docs/the-right-click-menu-1-2).

## Adding Content to the CTERA Portal Cloud Drive

**To add to the CTERA Portal cloud drive:**

- In Finder, right-click any folder on your computer that you want to sync and select **Sync this folder**.

Alternatively: **To add to the CTERA Portal cloud drive:**

1. Right-click the CTERA Agent Menu Bar icon, ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-U9A887LX.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D), and select **Settings**.  

The **CTERA Agent Settings** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-Y9YM58QR.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
2. Click **Main > Cloud Drive** in the navigation pane.  

The **Cloud Drive** page is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-GNCR8ZYJ.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)  

The following information is included in the page:
  - All the Cloud Drive folders that are currently synced with folders on the CTERA Agent computer such as the **My Files** folder.
  - Any other folders on your Cloud Drive.
3. Click **Add Folders**.  

The **Find Directory** window is displayed enabling searching for the folder to add.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-HB9WLMM3.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
4. Select the folder or subfolder you want to sync to the cloud drive.
          **Note**

          

You can add a new folder under an existing folder.
5. Click **Open**.

A folder is created in the Cloud Drive and synced with the local folder you selected. The newly synced folder is displayed in the **Cloud Drive** page under **Synced with this Computer**.

## Understanding the Overlay Icons

Icons in Finder provide information about the status of the folder or file.

          **Note**

          

If overlay icons are not displayed, you can enable them in the **CTERA Agent Settings** window: click **Advanced > Desktop Integration** and then check **Overlay icons on files and folders**.

For details about the overlay icons, see [Overlay Icons Used By a CTERA Agent](/v1/docs/overlay-icons-used-by-a-ctera-agent-6)

## Syncing Other CTERA Portal Folders

You can only sync folders at the top level in your CTERA Portal cloud drive.

Folders at the top level in your CTERA Portal cloud drive that are not synced with your computer are listed under **Other folders on cloud**. You can sync these folders, adding them to the local cloud drive.

**To sync CTERA Portal cloud drive folders to your computer:**

1. Right-click the CTERA Agent Menu Bar icon, ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-U9A887LX.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D), and select **Settings**.  

Or,  

Click the settings icon, ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-108Y3A8F.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D), in the bottom right corner of the **CTERA Agent** window.  

The **CTERA Agent Settings** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-Y9YM58QR.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
2. Click **Main > Cloud Drive** in the navigation pane.  

The **Cloud Drive** page is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-BCC8AQVB.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
3. Select **Other folders on cloud**.  

All the folders in the CTERA Portal that are not synced with your computer are displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-B1F2PE9R.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
4. Click ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-H3TQ5UZS.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D) next to the folder you want to sync.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-5SNI30UJ.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)  

If you want to sync to a location other than your Cloud Drive folder:
  1. Click **Sync to a different location**, to select or create a new location on your computer to which to sync the folder.  

The **Find Directory** window is displayed enabling searching for the folder to add.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-7XCQUHQT.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
  2. Select the folder or subfolder you want to sync to the cloud drive.
  3. Click **Open**.
5. Click **Start Syncing**.

The folder is synced in your local cloud drive.

## Controlling to Which Local Folder a Cloud Drive Folder Syncs

**To specify the local folder for syncing:**

1. Right-click the CTERA Agent Menu Bar icon, ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-U9A887LX.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D), and select **Settings**.  

Or,  

Click the settings icon, ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-108Y3A8F.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D), in the bottom right corner of the **CTERA Agent** window.  

The **CTERA Agent Settings** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-Y9YM58QR.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
2. Click **Main > Cloud Drive** in the navigation pane.  

The **Cloud Drive** page is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-TQMZ7O2E.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
3. Click the ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-C6WP54XJ.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D) button for the parent folder and click **Manage Synchronization Settings**.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-TEZHD9R6.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)  

The **Synchronized folder settings** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-RE13DWMW.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
4. To sync the folder to a subfolder of the Cloud Drive folder, select **Sync to the Cloud Drive folder**.  

The local synced copy of the folder you selected is moved to the Cloud Drive folder.
5. To sync the folder to a folder other than the Cloud Drive folder:
  1. Select **Sync to alternate local folder**.
  2. Click in the text box.  

The **Find Directory** window is displayed enabling searching for the folder to add.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-7XCQUHQT.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
  3. Select the folder or subfolder you want to sync to the cloud drive.
  4. Click **Open**.
6. Click **OK**.

The changes are applied.

## Excluding Folders

You can exclude subfolders, so that the content on the CTERA Portal is no longer synced with the local content. You can do this as part of the CTERA Agent configuration or by manually stopping or starting the sync of a folder, as described in [Manually Managing Folder Syncing](/v1/docs/managing-the-cloud-drive-content-4#manually-managing-folder-syncing).

**To configure folders to exclude from syncing:**

1. Right-click the CTERA Agent Menu Bar icon, ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-U9A887LX.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D), and select **Settings**.  

Or,  

Click the settings icon, ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-108Y3A8F.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D), in the bottom right corner of the **CTERA Agent** window.  

The **CTERA Agent Settings** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-Y9YM58QR.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
2. Click **Main > Cloud Drive** in the navigation pane.  

The **Cloud Drive** page is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-TQMZ7O2E.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
3. Click the ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-C6WP54XJ.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D) button for the parent folder of the folder you want to exclude and click **Manage Synchronization Settings**.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-TEZHD9R6.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)  

The **Synchronized folder settings** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-RE13DWMW.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D)
4. Under **Excluded subfolders**, click **Add**.  

A row is added to the **Excluded subfolders** list.
5. Click in the row and type the name of a subfolder under the parent folder you want to exclude from syncing. For example, to exclude `subfolder1` that is under *subfolder* that is under the parent folder, enter `\subfolder\subfolder1`.
          **Note**

          

You cannot browse to the folder to exclude.
6. Repeat step 4 to add more subfolders as necessary.
7. Click ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-QF149Q40.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D) to remove an added folder from the exclude list.
8. Click **OK**.

The changes are applied.

## Manually Managing Folder Syncing

You can manually stop, suspend and unsuspend syncing content.

**To stop syncing a folder:**

- Either:  

In Finder, right-click the folder on your computer and select **Stop syncing this folder**. For a subfolder, select **Exclude folder from sync**.
          **Note**

          

To include a folder that you stopped syncing, select **Sync this folder**. To include a subfolder that you excluded, select **Include folder in sync**.

Or,
  1. Open **CTERA Agent Settings** window.
  2. Click **Main > Cloud Drive** in the navigation pane.  

The **Cloud Drive** page is displayed.
  3. Click the ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-C6WP54XJ.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D) button for the parent folder of the folder you want to exclude and click **Stop Syncing This Folder**.

**To suspend syncing:**

- Either:  

Right-click the CTERA Agent menu bar icon, ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-U9A887LX.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D), and select **Suspend Sync**.  

Or,  

In the CTERA Agent window, click ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-2ZSNM8ED.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D) to the right of **View online**.  

Or,
  1. Open **CTERA Agent Settings** window.
  2. Click **Main > Cloud Drive** in the navigation pane.  

The **Cloud Drive** page is displayed.
  3. Click **Suspend**.

Syncing is suspended.

The CTERA Agent window also shows that syncing is suspended, as does the menu bar icon.

**To resume syncing:**

- Either:  

Right-click the CTERA Agent menu bar icon, ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-U9A887LX.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D), and select **Unsuspend Sync**.  

Or,  

In the CTERA Agent window, click ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-FR3NV90B.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A37Z&se=2026-11-11T05%3A27%3A37Z&sr=c&sp=r&sig=RjJ8uUmQY97wUylE7uNRhiUMQAz3jUYLoSG6N1yl834%3D) to the right of **View online**.  

Or,
  1. Open **CTERA Agent Settings** window.
  2. Click **Main > Cloud Drive** in the navigation pane.  

The **Cloud Drive** page is displayed.
  3. Click **Unsuspend**.

Syncing resumes.