---
title: "Provisioning User Accounts"
slug: "provisioning-user-accounts-5"
tags: ["8.2", "Portal"]
updated: 2024-12-30T13:27:37Z
published: 2024-12-30T13:27:37Z
canonical: "kb.ctera.com/provisioning-user-accounts-5"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Provisioning User Accounts

Users may be assigned to a default subscription plan or assigned automatically to another plan based on automatic template assignment settings. For details, see [Provisioning](/v1/docs/provisioning-11). If desired, you can subscribe an individual user to a different subscription plan. You can also unsubscribe the user account, which deletes all files stored in the account and terminates the account.

## Assigning a User to a Plan

**To assign a user to a plan:**

1. Select **Users > Users** in the navigation pane.  

The **Users** page is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-HLGDL3Q1.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A51Z&se=2026-11-11T05%3A07%3A51Z&sr=c&sp=r&sig=SdmklMa1aRHXdRajwZhdDyOJkOsaJX%2FEbzaI6LDhhrY%3D)
2. Click the user's name.  

The user window is displayed with the user name as the window title.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-BESOQYS1.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A51Z&se=2026-11-11T05%3A07%3A51Z&sr=c&sp=r&sig=SdmklMa1aRHXdRajwZhdDyOJkOsaJX%2FEbzaI6LDhhrY%3D)
3. Select the **Provisioning** option.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-H0W74PH8.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A51Z&se=2026-11-11T05%3A07%3A51Z&sr=c&sp=r&sig=SdmklMa1aRHXdRajwZhdDyOJkOsaJX%2FEbzaI6LDhhrY%3D)
4. Click the **Subscription Plan**.  

The **Select Your Subscription Plan** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-W9KJ9TKW.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A51Z&se=2026-11-11T05%3A07%3A51Z&sr=c&sp=r&sig=SdmklMa1aRHXdRajwZhdDyOJkOsaJX%2FEbzaI6LDhhrY%3D)
5. In the **Subscription Plan** drop-down list, select the subscription plan to assign the user.
6. Click **OK**.
7. Click **Save**.

## Unsubscribing (Terminating) a User Account

Unsubscribing a user from a plan terminates the account and removes all the files stored in the account.

**To terminate a user account:**

1. Select **Users > Users** in the navigation pane.  

The **Users** page is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-HLGDL3Q1.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A51Z&se=2026-11-11T05%3A07%3A51Z&sr=c&sp=r&sig=SdmklMa1aRHXdRajwZhdDyOJkOsaJX%2FEbzaI6LDhhrY%3D)
2. Click the user's name.  

The user window is displayed with the user name as the window title.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-BESOQYS1.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A51Z&se=2026-11-11T05%3A07%3A51Z&sr=c&sp=r&sig=SdmklMa1aRHXdRajwZhdDyOJkOsaJX%2FEbzaI6LDhhrY%3D)
3. Select the **Provisioning** option.
4. Click **Unsubscribe**.  

The **Account Termination** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-MKW79OC2.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A51Z&se=2026-11-11T05%3A07%3A51Z&sr=c&sp=r&sig=SdmklMa1aRHXdRajwZhdDyOJkOsaJX%2FEbzaI6LDhhrY%3D)
5. If you are sure you want to proceed, enter your password.
6. Click **Save**.

## Applying Provisioning Changes

CTERA Portal applies changed plan settings to all users every day at midnight. You can also apply all changes immediately.

          **Note**

          

If the portal is integrated with a directory service, applying provisioning changes will also cause the portal to synchronize all the users with the directory.

**To apply provisioning changes:**

1. Select **Users > Users** in the navigation pane.  

The **Users** page is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-HLGDL3Q1.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A51Z&se=2026-11-11T05%3A07%3A51Z&sr=c&sp=r&sig=SdmklMa1aRHXdRajwZhdDyOJkOsaJX%2FEbzaI6LDhhrY%3D)
2. Click **Apply Provisioning Changes**.  

The **Apply Provisioning Changes** window is displayed and the changes are applied.
          **Note**

          

While the changes are being applied you can either stop the process, by clicking **Stop** or close the window while the process continues to run in the background by clicking **Continue in Background**.

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-M7DS8XTG.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A51Z&se=2026-11-11T05%3A07%3A51Z&sr=c&sp=r&sig=SdmklMa1aRHXdRajwZhdDyOJkOsaJX%2FEbzaI6LDhhrY%3D)
3. Click **Close**