---
title: "Viewing Logs"
slug: "viewing-logs-13-1-1"
tags: ["Portal"]
updated: 2026-09-17T08:35:01Z
published: 2026-09-17T08:35:01Z
canonical: "kb.ctera.com/viewing-logs-13-1-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Logs

**To view a log file in the user interface:**

1. Select **Logs and Reports > Event Log** in the navigation pane.  

The **Event Log** page is displayed, showing the **System** log.  

![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-J36GEDEZ.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A28%3A24Z&se=2026-11-11T05%3A28%3A24Z&sr=c&sp=r&sig=AMUv3dulogh0s31w4qXVShCJ91unQgpbuat1GX%2BFHiQ%3D)
2. Select the log to view.  

The following logs are available:
  - [System](/v1/docs/viewing-logs-13-1-1#System-Log)
  - [Cloud Backup](/v1/docs/viewing-logs-13-1-1#cloud-backup-log)
  - [Cloud Sync](/v1/docs/viewing-logs-13-1-1#Cloud-sync-Log)
  - [Access](/v1/docs/viewing-logs-13-1-1#Access-Log)
  - [Audit](/v1/docs/viewing-logs-13-1-1#Audit-Log)
  - [Agents](/v1/docs/viewing-logs-13-1-1#Agents-Log)
  - [Antivirus](/v1/docs/viewing-logs-13-1-1#Antivirus-Log)
  - [Permanent Deletion](/v1/docs/viewing-logs-13-1-1#Permanent-Deletion-Log)
  - [Archive](/v1/docs/viewing-logs-13-1-1#Archive-Log)

## System Log

The information in the system log can be filtered by:

- The log origin: **Portal**, **Device** or **All** (both portals and devices).
- The minimum severity: **Debug**, **Info**, **Warning**, or **Error**.

![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-E20NVDW2.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A28%3A24Z&se=2026-11-11T05%3A28%3A24Z&sr=c&sp=r&sig=AMUv3dulogh0s31w4qXVShCJ91unQgpbuat1GX%2BFHiQ%3D) The **System Log** page includes the following columns:

| Field | Display |
| --- | --- |
| **Severity** | The severity of the event represented by an icon. Dark blue for debug, Green for OK, Orange for warning and Red for error. |
| **Date** | The date and time at which the event occurred. |
| **Origin** | The entity that sent the log entry. To view details about the entity, click the entity name. |
| **User** | The user who triggered the event. |
| **Details** | A description of the event. |
| **Cause** | A possible cause for the entry. |

## Cloud Backup Log

The information in the cloud backup log can be filtered by:

- The minimum severity: **Debug**, **Info**, **Warning**, or **Error**.

![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-VLUX76YX.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A28%3A24Z&se=2026-11-11T05%3A28%3A24Z&sr=c&sp=r&sig=AMUv3dulogh0s31w4qXVShCJ91unQgpbuat1GX%2BFHiQ%3D) The **Cloud Backup Log** page includes the following columns:

| Field | Display |
| --- | --- |
| **Severity** | The severity of the event represented by an icon. Dark blue for debug, green for OK, orange for warning and red for error. |
| **Device** | The device name. |
| **Owner** | The user who triggered the backup. |
| **Result** | The result of the backup. |
| **Duration** | The time taken for the backup. |
| **Files Sent** | The files sent to the backup. |
| **Files Transferred** | The files transferred to the backup. |
| **Actions** | Clicking **Details** displays the backup details. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-JY6RYAIH.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A28%3A24Z&se=2026-11-11T05%3A28%3A24Z&sr=c&sp=r&sig=AMUv3dulogh0s31w4qXVShCJ91unQgpbuat1GX%2BFHiQ%3D) |

## Cloud Sync Log

The information in the cloud sync log can be filtered by:

- The minimum severity: **Debug**, **Info**, **Warning**, or **Error**.

![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-ST5IPOKO.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A28%3A24Z&se=2026-11-11T05%3A28%3A24Z&sr=c&sp=r&sig=AMUv3dulogh0s31w4qXVShCJ91unQgpbuat1GX%2BFHiQ%3D) The **Cloud Sync Log** page includes the following columns:

| Field | Display |
| --- | --- |
| **Severity** | The severity of the event represented by an icon. Dark blue for debug, green for OK, orange for warning and red for error. |
| **Device** | The device name. |
| **Owner** | The user who triggered the sync. |
| **Date** | The date and time at which the event occurred. |
| **Duration** | The time taken for the sync. |
| **File Info** | Information about the change, such as new or updated. |
| **Size** | The number of bytes transferred. |
| **Direction** | The sync direction |
| **More Info** | Additional information. |

## Access Log

The information in the access log can be filtered by:

- The log origin: **Portal**, **Device** or **All** (both portals and devices).
- The minimum severity: **Debug**, **Info**, **Warning**, or **Error**.

![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-EU0IVOQP.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A28%3A24Z&se=2026-11-11T05%3A28%3A24Z&sr=c&sp=r&sig=AMUv3dulogh0s31w4qXVShCJ91unQgpbuat1GX%2BFHiQ%3D) The **Access Log** page includes the following columns:

| Field | Display |
| --- | --- |
| **Severity** | The severity of the event represented by an icon. Dark blue for debug, green for OK, orange for warning and red for error. |
| **Date** | The date and time at which the event occurred. |
| **Action** | The action performed. |
| **Origin** | The entity that sent the log entry. |
| **User** | The user who triggered the event. If the user is an external user, without a portal account, added as a collaborator with an email address, the email address of the user is displayed. |
| **Client IP** | The IP address from which the user triggered the event. |
| **Target** | The entity on which the action was performed. |
| **Details** | A description of the event. For example, the user logged out and a file was shared for collaboration. |

## Audit Log

The information in the audit log can be filtered by:

- The log origin: **Portals**, **Devices** or **All** (both portals and devices).
- The minimum severity: **Debug**, **Info**, **Warning**, or **Error**.

![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-07LPAT81.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A28%3A24Z&se=2026-11-11T05%3A28%3A24Z&sr=c&sp=r&sig=AMUv3dulogh0s31w4qXVShCJ91unQgpbuat1GX%2BFHiQ%3D) The **Audit Log** page includes the following columns:

| Field | Display |
| --- | --- |
| **Severity** | The severity of the event represented by an icon. Dark blue for debug, green for OK, orange for warning and red for error. |
| **Date** | The date and time at which the event occurred. |
| **Action** | The action performed: Added, Modified or Deleted. |
| **Origin** | The entity that sent the log entry. |
| **User** | The user who triggered the event. |
| **Target** | The entity that was affected by the action. For example, a folder group or subscription plan, or user. To view details about the entity, click the entity name. |
| **More Info** | Additional information about the event. |

## Agents Log

The information in the agents log can be filtered by:

- The minimum severity: **Debug**, **Info**, **Warning**, or **Error**.

The **Agents Log** page includes the following columns:

| Field | Display |
| --- | --- |
| **Severity** | The severity of the event represented by an icon. Dark blue for debug, green for OK, orange for warning and red for error. |
| **Action** | The action performed. |
| **Device** | The device name. To view details about the device, click the device name. The device details are displayed in a new browser window. |
| **Source** | The user. |
| **More Info** | Additional information about the event. For example, an agent version was changed. |

## Antivirus Log

**Note**

The **Antivirus** log is only available if the portal is licensed for antivirus and the subscription plan includes the antivirus option.

The information in the antivirus log can be filtered by:

- The minimum severity: **Debug**, **Info**, **Warning**, or **Error**.

The **Antivirus Log** page includes the following columns:

| Field | Display |
| --- | --- |
| **Severity** | The severity of the event represented by an icon. Dark blue for debug, green for OK, orange for warning and red for error. |
| **Action** | The action performed. |
| **File Name** | The name of the file moved to quarantine as a potential threat. |
| **Uploader** | The user who uploaded the file to the portal. |
| **Threat** | The threat description. |

## Permanent Deletion Log

The information in the permanent deletion log can be filtered by:

- The minimum severity: **Debug**, **Info**, **Warning**, or **Error**.

The **Permanent Deletion Log** page includes the following columns:

| Field | Display |
| --- | --- |
| **Severity** | The severity of the event represented by an icon. Dark blue for debug, green for OK, orange for warning and red for error. |
| **Date** | The date and time at which the event occurred. |
| **User** | The user who triggered the deletion. |
| **Result** | The result of the deletion, whether successful or not. |
| **Files Deleted** | The files that were permanently deleted. |
| **Duration** | The time taken to permanently delete the items. |
| **Reason** | The reason for the deletion that was entered in the **Permanent Deletion Wizard** in the **Verification** step. |
| **Actions** | Clicking **Details** displays the list of files deleted, with the file path and name and snapshot, last modified and more information about the deleted file. |

## Archive Log

The information in the archive log can be filtered by:

- The minimum severity: **Debug**, **Info**, **Warning**, or **Error**.

The **Archive Log** page includes the following columns:

| Field | Display |
| --- | --- |
| **Severity** | The severity of the event represented by an icon. Dark blue for debug, green for OK, orange for warning and red for error. |
| **Date** | The date and time at which the event took place. |
| **User** | The user who triggered the event. |
| **Result** | The result of the archive, whether successful or not. |
| **Destination Folder** | The destination that the archive log was sent to. |
| **Total Items** | The total number of items that where archived. |
| **Duration** | The time taken for the items to be archived. |
| **Archive/Restore Reason** | The reason why the data was archived/restored. |
| **Permanent Delete Reason** | The reason why the previous versions are permanently deleted. |
| **More Information** | Additional information about the event. |
| **Actions** | Clicking **Archive Operation Details** displays the list of archived files. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-0UWUCU45.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A28%3A24Z&se=2026-11-11T05%3A28%3A24Z&sr=c&sp=r&sig=AMUv3dulogh0s31w4qXVShCJ91unQgpbuat1GX%2BFHiQ%3D) |