--- title: "Viewing Logs" slug: "viewing-logs-13" tags: ["8.2", "Portal"] updated: 2026-07-26T15:10:13Z published: 2026-07-26T15:10:13Z canonical: "kb.ctera.com/viewing-logs-13" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.ctera.com/llms.txt > Use this file to discover all available pages before exploring further. # Viewing Logs **To view a log file in the user interface:** 1. Select **Logs and Alert** in the navigation pane. The **System Log** page opens, displaying the system log connected to the portal. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-I9JA7ARI.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A36Z&se=2026-11-11T05%3A27%3A36Z&sr=c&sp=r&sig=wO%2BodwR4L7ZrKON1k9nlhGlefqvwSpDFJpBr4anyVpo%3D) 2. Select the log to view from the **Origin** list: **Portals**, **Devices**, or **All**. The following logs are available: - [System](/v1/docs/viewing-logs-13#system-log) - [Cloud Backup](/v1/docs/viewing-logs-13#cloud-backup-log) - [Cloud Sync](/v1/docs/viewing-logs-13#cloud-sync-log) - [Access](/v1/docs/viewing-logs-13#access-log) - [Audit](/v1/docs/viewing-logs-13#audit-log) - [Agents](/v1/docs/viewing-logs-13#agents-log) - [Antivirus](/v1/docs/viewing-logs-13#antivirus-log) - [Permanent Deletion](/v1/docs/viewing-logs-13#permanent-deletion-log) **Note** The Local Backup log is currently not supported. ## System Log The information in the system log can be filtered by: - The log origin: **Portals**, **Devices** or **All** (both portals and devices). - The minimum severity: **Debug**, **Info**, **Warning**, or **Error**. The **System Log** page includes the following columns: | Field | Display | | --- | --- | | **DATE** | The date and time at which the event occurred. | | **ORIGIN** | The entity that sent the log entry. To view details about the entity, click the entity name. | | **USER** | The user who triggered the event. To view details about the user, click the user name. | | **DETAILS** | A description of the event. | | **MORE INFO** | A possible cause for the entry. | ## Cloud Backup Log The information in the cloud backup log can be filtered by: - The minimum severity: **Debug**, **Info**, **Warning**, or **Error**. The **Cloud Backup Log** page includes the following columns: | Field | Display | | --- | --- | | **DEVICE** | The device name. To view details about the device, click the device name. The device details are displayed in a new browser window. | | **OWNER** | The user who triggered the backup. To view details about the user, click the user name. | | **RESULT** | The result of the backup. | | **ACTIONS** | The actions performed. Clicking on **Details** displays the list of files backed up, including the file path and name. | ## Cloud Sync Log The information in the cloud sync log can be filtered by: - The minimum severity: **Debug**, **Info**, **Warning**, or **Error**. The **Cloud Sync Log** page includes the following columns: | Field | Display | | --- | --- | | **DEVICE** | The device name. To view details about the device, click the device name. The device details are displayed in a new browser window. | | **DATE** | The date and time at which the event occurred. | | **RESULT** | The result of the cloud sync. | | **MORE INFO** | Additional information in cases where the sync was not successful. | ## Access Log The information in the access log can be filtered by: - The log origin: **Portals**, **Devices** or **All** (both portals and devices). - The minimum severity: **Debug**, **Info**, **Warning**, or **Error**. The **Access Log** page includes the following columns: | Field | Display | | --- | --- | | **DATE** | The date and time at which the event occurred. | | **ACTION** | The action performed. | | **ORIGIN** | The entity that sent the log entry. To view details about the entity, click the entity name. | | **USER** | The user who triggered the event. If the user is an external user, without a portal account, added as a collaborator with an email address, the email address of the user is displayed. To view details about the user, if the user is not an external user, click the user name. | | **CLIENT IP** | The IP address from which the user triggered the event. | | **TARGET** | The entity on which the action was performed. | | **DETAILS** | A description of the event. For example, the user logged out and a file was shared for collaboration. | ## Audit Log The information in the audit log can be filtered by: - The log origin: **Portals**, **Devices** or **All** (both portals and devices). - The minimum severity: **Debug**, **Info**, **Warning**, or **Error**. The **Audit Log** page includes the following columns: | Field | Display | | --- | --- | | **DATE** | The date and time at which the event occurred. | | **ACTION** | The action performed: Added, Modified or Deleted. | | **ORIGIN** | The entity that sent the log entry. To view details about the entity, click the entity name. | | **USER** | The user who triggered the event. To view details about the user, click the user name. | | **TARGET** | The entity that was affected by the action. For example, a folder group or subscription plan, or user. To view details about the entity, click the entity name. | | **MORE INFO** | Additional information about the event. | ## Agents Log The information in the agents log can be filtered by: - The minimum severity: **Debug**, **Info**, **Warning**, or **Error**. The **Agents Log** page includes the following columns: | Field | Display | | --- | --- | | **ACTION** | The action performed. | | **DEVICE** | The device name. To view details about the device, click the device name. The device details are displayed in a new browser window. | | **SOURCE** | The user. To view details about the user, click the user name. | | **MORE INFO** | Additional information about the event. For example, an agent version was changed. | ## Antivirus Log **Note** The Antivirus log is only available if the portal is licensed for antivirus and the subscription plan includes the antivirus option. The information in the antivirus log can be filtered by: - The minimum severity: **Debug**, **Info**, **Warning**, or **Error**. The **Antivirus Log** page includes the following columns: | Field | Display | | --- | --- | | **ACTION** | The action performed. | | **FILE NAME** | The name of the file moved to quarantine as a potential threat. | | **UPLOADER** | The user who uploaded the file to the portal. To view details about the user, click the user name. | | **THREAT** | The threat description. | ## Permanent Deletion Log The information in the permanent deletion log can be filtered by: - The minimum severity: **Debug**, **Info**, **Warning**, or **Error**. The **Permanent Deletion Log** page includes the following columns: | Field | Display | | --- | --- | | **DATE** | The date and time at which the event occurred. | | **USER** | The user who triggered the deletion. To view details about the user, click the user name. | | **RESULT** | The result of the deletion, whether successful or not. | | **REASON** | The reason for the deletion that was entered in the **Permanent Deletion Wizard** in the **Verification** step. | | **ACTIONS** | The actions performed. Clicking on **Details** displays the list of files deleted, with the file path and name and snapshot, last modified and more information about the deleted file. |