https://kb.ctera.com/docs CTERA Portal version 8.4.x includes a number of new features for global and team portal administrators and for end users. Infrastructure Improvements Improved Monitoring of the Kafka Service A new retention policy framework for Kafka-based event streams provides administrators with fine-grained control over data durability and lifecycle management at the messaging layer, supporting long-term observability and compliance requirements. ESXi Deployment The ESXi OVA now includes the ability to spec ... Wed, 17 Jun 2026 09:58:07 GMT Product Documentation > CTERA Portal > 8.4.x (EA Version) https://kb.ctera.com/docs/whats-new-in-ctera-portal-version-84x https://kb.ctera.com/docs/whats-new-in-ctera-portal-version-84x Mapping the PC to the edge filer enables access to the files using a file manager. When the edge filer is remote, the connection is via a CTERA Portal, so the edge filer must be connected to a portal. Step-by-step guide From Windows To mount a local CTERA Edge Filer share: Open Windows Explorer and right-click This PC. Select Map network drive. Choose a drive letter from the Drive drop-down enter your local edge filer IP address in the Folder field, with the following syntax: https://portal.por ... Wed, 17 Jun 2026 09:27:00 GMT How-tos > CTERA Edge Filer How-tos https://kb.ctera.com/docs/how-to-22 https://kb.ctera.com/docs/how-to-22 You can configure global email and SMS settings that will be inherited by all servers. For information on overriding these settings on a per-server basis, see Editing Server Settings. Warning Microsoft have announced that they are phasing out support for Simple Mail Transfer Protocol (SMTP) connections that use basic authentication; username and password authentication. Attempting to send email using just a username and password, even with TLS, will fail and only modern authentication (OAuth 2. ... Wed, 17 Jun 2026 05:20:48 GMT Product Documentation > CTERA Portal > 8.3.3300x (GA Version) > Global Administrator Guide https://kb.ctera.com/docs/configuring-email-and-sms-settings-6-1 https://kb.ctera.com/docs/configuring-email-and-sms-settings-6-1 You can configure global email and SMS settings that will be inherited by all servers. For information on overriding these settings on a per-server basis, see Editing Server Settings. Warning Microsoft have announced that they are phasing out support for Simple Mail Transfer Protocol (SMTP) connections that use basic authentication; username and password authentication. Attempting to send email using just a username and password, even with TLS, will fail and only modern authentication (OAuth 2. ... Wed, 17 Jun 2026 05:19:24 GMT Product Documentation > CTERA Portal > 8.4.x (EA Version) > Global Administrator Guide https://kb.ctera.com/docs/configuring-email-and-sms-settings-1 https://kb.ctera.com/docs/configuring-email-and-sms-settings-1 Mapping the PC to the edge filer enables access to your files using a file manager. Step-by-step guide From Windows To mount a local CTERA Edge Filer share: Open Windows Explorer and right-click This PC. Select Map network drive. Choose a drive letter from the Drive drop-down and enter the edge filer IP address in the Folder field, with the following syntax: \\IP_Address\Share_Name, where IP_Address is the IP address of the edge filer and Share_Name is the share name. Check Connect using differ ... Tue, 16 Jun 2026 10:58:13 GMT How-tos > CTERA Edge Filer How-tos https://kb.ctera.com/docs/how-to-21 https://kb.ctera.com/docs/how-to-21 Using third-party software, you can forcibly close files that are open on a edge filer. Use one of the following procedures to identify and close open files: Using Microsoft PsTools Using Microsoft openfiles Using Microsoft Computer Management Whether a procedure is successful depends on a number of factors such as firewall restrictions to the gateway from the Windows machine and file permissions. Step-by-step guide Using Microsoft PsTools Before starting the procedure: Download to a local Wi ... Tue, 16 Jun 2026 10:23:46 GMT How-tos > CTERA Edge Filer How-tos https://kb.ctera.com/docs/how-to-19 https://kb.ctera.com/docs/how-to-19 You can export the list of global administrators and their details to a comma separated values (.csv) Microsoft Excel file on your computer. To export the list of administrators to an Excel file: In the global administration view, select Users > Administrators in the navigation pane. The Administrators page is displayed. Click Export to Excel. The administrator list is downloaded to your computer. Importing Global Administrators from a File You can import global administrators and their detai ... Tue, 16 Jun 2026 06:58:07 GMT Product Documentation > CTERA Portal > 8.3.3300x (GA Version) > Global Administrator Guide > Managing Global Administrators https://kb.ctera.com/docs/exporting-or-importing-global-administrator-details-4-1 https://kb.ctera.com/docs/exporting-or-importing-global-administrator-details-4-1 You can export the list of global administrators and their details to a comma separated values (.csv) Microsoft Excel file on your computer. To export the list of administrators to an Excel file: In the global administration view, select Users > Administrators in the navigation pane. The Administrators page is displayed. Click Export to Excel. The administrator list is downloaded to your computer. Importing Global Administrators from a File You can import global administrators and their detai ... Tue, 16 Jun 2026 06:57:29 GMT Product Documentation > CTERA Portal > 8.4.x (EA Version) > Global Administrator Guide > Managing Global Administrators https://kb.ctera.com/docs/exporting-or-importing-global-administrator-details-4-1-1 https://kb.ctera.com/docs/exporting-or-importing-global-administrator-details-4-1-1 The Array Diagnostics Utility (ADU) provides a diagnosis of the smart array RAID controllers, with information such as the array status and disks serial numbers. Step-by-step guide Create an Array Diagnostic Report from VMware ESXi Using Windows Note This procedure does not involve any edge filer downtime. Prerequisites: Download the VMware vSphere CLI for Windows for the version of ESXi that you are running. Download HP SSADU CLI for Windows. Download the 32-bit versions from https://support. ... Tue, 16 Jun 2026 06:55:43 GMT How-tos > CTERA Edge Filer How-tos https://kb.ctera.com/docs/how-to-18 https://kb.ctera.com/docs/how-to-18 You can add users to the portal in the following ways: Using directory services, such as Active Directory. For information about using a directory service, see Using Directory Services For the User Management. Adding the user directly in the portal. Inviting a user to register. Importing user details to the portal. Adding Users In the Portal User Interface To add a user or edit an existing user in the portal: Select Users > Users in the navigation pane. The Users page is displayed. Click New ... Tue, 16 Jun 2026 06:55:09 GMT Product Documentation > CTERA Portal > 8.3.3300x (GA Version) > Team Administrator Guide > Managing Users https://kb.ctera.com/docs/adding-user-accounts-3-1 https://kb.ctera.com/docs/adding-user-accounts-3-1 You can add users to the portal in the following ways: Using directory services, such as Active Directory. For information about using a directory service, see Using Directory Services For the User Management. Adding the user directly in the portal. Inviting a user to register. Importing user details to the portal. Adding Users In the Portal User Interface To add a user or edit an existing user in the portal: Select Users > Users in the navigation pane. The Users page is displayed. Click New ... Tue, 16 Jun 2026 06:53:16 GMT Product Documentation > CTERA Portal > 8.4.x (EA Version) > Team Administrator Guide > Managing Users https://kb.ctera.com/docs/adding-user-accounts-3-1-1 https://kb.ctera.com/docs/adding-user-accounts-3-1-1 The Active Health System log is a single file that contains basic information required by support to to help troubleshoot issues. The Active Health System monitors and records changes in the server hardware and system configuration. The Active Health System collects the following types of data: Server model Serial number Processor model and speed Storage capacity and speed Memory capacity and speed Firmware/BIOS You can download the Active Health System log or telemetry data manual using the f ... Mon, 15 Jun 2026 13:58:15 GMT How-tos > CTERA Edge Filer How-tos https://kb.ctera.com/docs/how-to-17 https://kb.ctera.com/docs/how-to-17 In addition to PostgreSQL's built-in continuous archiving mechanism and PostgreSQL streaming replication that enables the continuous streaming and replication from a primary database server to a secondary, replication, server, you can also backup and restore the CTERA portal database to and from an S3 bucket. The CTERA Backup to S3 includes backing up critical portal configurations, including networking, certificates, and passwords required to reconnect to the restored database. Using CTERA Back ... Mon, 15 Jun 2026 13:10:39 GMT Product Documentation > CTERA Portal > 8.3.3300x (GA Version) > Configuring CTERA Portal Database for Backup and Restore https://kb.ctera.com/docs/backing-up-the-ctera-portal-database-to-an-s3-bucket https://kb.ctera.com/docs/backing-up-the-ctera-portal-database-to-an-s3-bucket In addition to PostgreSQL's built-in continuous archiving mechanism and PostgreSQL streaming replication that enables the continuous streaming and replication from a primary database server to a secondary, replication, server, you can also backup and restore the CTERA portal database to and from an S3 bucket. The CTERA Backup to S3 includes backing up critical portal configurations, including networking, certificates, and passwords required to reconnect to the restored database. Using CTERA Back ... Mon, 15 Jun 2026 13:10:08 GMT Product Documentation > CTERA Portal > 8.4.x (EA Version) > Configuring CTERA Portal Database for Backup and Restore https://kb.ctera.com/docs/backing-up-the-ctera-portal-database-to-an-s3-bucket-1 https://kb.ctera.com/docs/backing-up-the-ctera-portal-database-to-an-s3-bucket-1 CTERA Agent includes a plug-in for Microsoft Outlook that enables you to send email attachments as public links to files on your portal Cloud Drive. The plug-in syncs attached files to the portal Cloud Drive and inserts public links to the files into the email body. The plug-in enables you to:Send attachments as public links.Convert attachments to public links after you attach the files.Control the following through the plug-in settings:Whether to automatically send all attachments as public lin ... Mon, 15 Jun 2026 12:44:18 GMT How-tos > CTERA Drive Share/Protect (Agent) How-tos https://kb.ctera.com/docs/how-to-4 https://kb.ctera.com/docs/how-to-4 By default, a CTERA Drive Share/Protect (Agent) attempts to establish a connection and perform cloud backup and synchronization with CTERA Portal over port TCP 995. This can be configured to connect to the CTERA Portal over TCP 443 using either a proxy server or load balancer at the data center.Step-by-step guideNote: Only HTTPS proxies that support the CONNECT method can be used.To set up a drive app to use a proxy server:In the Welcome to CTERA Agent window, click Advanced.For Proxy Settings, ... Mon, 15 Jun 2026 12:41:41 GMT How-tos > CTERA Drive Share/Protect (Agent) How-tos https://kb.ctera.com/docs/how-to-15 https://kb.ctera.com/docs/how-to-15 Sometimes you need to reset the ILO Administrator password for an HPE based H series edge filer. Note CTERA recommends using the iLO documentation in preference to the procedure outlined below. Step-by-step guide To change the iLO password: Log in to the VMware Host Client for the H series ESXi. Right-click Host in the navigation pane and select Services > Enable Secure Shell (SSH). Using an SSH tool such as PuTTY, log on to the ESXi host. Enter the user and password that you used to access V ... Mon, 15 Jun 2026 12:15:51 GMT How-tos > CTERA Edge Filer How-tos https://kb.ctera.com/docs/how-to-7 https://kb.ctera.com/docs/how-to-7 You can change the logging level of the CTERA Agent. Step-by-step guide Log in to the agent. Navigate to the hidden CLI page: Use the Agent Command Line Interface (CLI). Under CLI Execution, enter the following command to enable debug logging: dbg level [level1] [level2] ... [leveln] where level1 ...leveln can be: aapi = 0x00000020 – api calls sent for an action alert = 0x00020000 – log from alert messages apps = 0x04000000 auth = 0x00200000 – SSO: communication with Kerberos av = 0x00080000 b ... Mon, 15 Jun 2026 09:59:28 GMT How-tos > CTERA Drive Share/Protect (Agent) How-tos https://kb.ctera.com/docs/how-to-1 https://kb.ctera.com/docs/how-to-1 CTERA Agents include a command line interface (CLI), with a rich set of commands that can be accessed from the user interface to perform actions not directly available in the GUI. You can also manage the CTERA Agent either from the user interface, or directly from the command line, using the cteracrl command, from the folder where the CTERA Agent was installed. For details, refer to CTERA Drive Protect (Agent). Step-by-step guide To access the agent CLI interface: Either, right-click the CTERA ... Mon, 15 Jun 2026 09:53:20 GMT How-tos > CTERA Drive Share/Protect (Agent) How-tos https://kb.ctera.com/docs/how-to-2 https://kb.ctera.com/docs/how-to-2 CTERA Edge Filers include a command line interface (CLI), with a rich set of commands that can be accessed from the user interface to perform actions not directly available in the GUI. Step-by-step guide To access the edge filer CLI interface: Log in to the edge filer user interface as an administrator. Select any option in the navigation menu (for example, System > Firmware). In the address bar of your browser, delete the string that appears at the end of the URL, after config/ (for example, f ... Mon, 15 Jun 2026 08:42:22 GMT How-tos > CTERA Edge Filer How-tos https://kb.ctera.com/docs/how-to-6 https://kb.ctera.com/docs/how-to-6