Enabling and Disabling Remote Support

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You can enable remote assistance by the CTERA support team. A user called support is created, which the CTERA Support Team can uses to remotely access and log in to your CTERA Portal.

All Platforms Except AWS

To enable remote support:

  1. Using SSH, log in as root to your CTERA Portal primary server.
  2. Run the following command to enable support access: portal-support.sh enable

To disable remote support:

  1. Using SSH, log in as root to your CTERA Portal primary server.
  2. Run the following command to disable support access: portal-support.sh disable

AWS

To enable remote support:

  1. Using SSH, log in as admin to your CTERA Portal primary server.
  2. Run the following command to enable support access: support enable

To disable remote support:

  1. Using SSH, log in as admin to your CTERA Portal primary server.
  2. Run the following command to disable support access: support disable