In a situation where Session Manager cannot be used to log on to the portal,you can use the SSH client.
- Instead of selecting Session Manager select the SSH client tab.

- Follow the instrructions and log in to the portal using the following command:
ssh -i "<privatekey.pem>" cloud-user@<portalPublicDns>
where:
privatekey.pem> is the private key used when creating the instance.
portalPublicDns is the public DNS, which is displayed in the instance summary.