Adding, Editing, or Deleting a Subscription Plan
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Adding, Editing, or Deleting a Subscription Plan

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Article summary

Adding or Editing a Subscription Plan


Editing a plan that has already been assigned to users can change what the users can do. For example, if you change a plan by changing the cloud drive license from Full to None, all users with the plan will not be able to access their cloud drive. The cloud drive content is not deleted from the portal, so the team administrator can assign these users with a plan that includes the Full cloud drive license and this will re-enable the users to access their files.

To add or edit a subscription plan:

  1. In the global administration view, select Provisioning > Plans in the navigation pane.
    The PLANS page is displayed.

  2. To add a new plan, click New Plan.
    To edit an existing plan, click the plan's name.
    The plan wizard opens, displaying the Services window.

  3. Choose which services to include in the plan:
    Cloud Backup Service – The Cloud Backup Service is included in the subscription plan.

    • Seeding Supported – Include backup seeding in the subscription plan.

    Remote Access – Include remote access in the subscription plan. Remote access includes both access to the device's management interface via the CTERA Portal and a dedicated URL, access to the user's files via the CTERA Portal and a dedicated URL.


    Device owners can disable remote access via the device's management interface.

    Cloud Drive – Select the license type you want.

    • Full – The CTERA Portal can be accessed by users.
    • Connect – Users can access their folders and files and add to them. Users cannot sync their files nor share them with other users.
    • None – Cloud drive services are not included in the plan.
  4. Click NEXT.
    The Snapshot Retention Policy window is displayed. This policy applies to both Cloud Drive snapshots and backups from CTERA Edge Filers and CTERA Agents.

  5. Set the snapshot retention policy.
    Retain all snapshots for – The number of hours after creation that all snapshots are retained.
    Retain hourly snapshots – The number of hourly snapshots that are retained.
    Retain daily snapshots – The number of daily snapshots that are retained.
    Retain weekly snapshots – The number of weekly snapshots that are retained.
    Retain monthly snapshots – The number of monthly snapshots that are retained.
    Retain quarterly snapshots – The number of quarterly snapshots that are retained.
    Retain yearly snapshots – The number of yearly snapshots that are retained.
    Retain deleted files for – The number of days to retain deleted files. The minimum is 1 day.


    For an explanation of each policy, see Applying a Snapshot Retention Policy.

  6. Click NEXT.
    The Plan Name and Description window is displayed.

  7. Specify the plan name and provide a description.
    Plan Name – A name for the plan. Only letters and numbers can be used for the name.
    Display Name – The name to use when displaying this plan in the end user portal and notifications.
    Sort Index – Optionally, an index number to assign the plan, to enable custom sorting of the plans displayed to end users in the Subscribe to Plan wizard.
    Description – A description of the plan. HTML tags can be used in the description. Click Preview to open a new page in the browser displaying the plan description.

  8. Click NEXT.
    The Quotas window is displayed.

  9. For each item, click in the quota field and enter the number to include in the plan.
    For example, to include 100GB of storage space, click in the Storage (GB) item's quota field and enter 100.


    The quotas must not exceed the number specified in the license. An error message is displayed when you attempt to assign a user to a plan with a quota that exceeds the number specified in the license. The items shown are the items that are licensed.

  10. Click NEXT.
    The Wizard Completed screen is displayed.

  11. Click FINISH.

New plans are applied every day at midnight. Existing plans that are edited are immediately applied. You can use apply new plan changes immediately by clicking Apply Provisioning Changes. The Apply Provisioning Changes window is displayed and the changes are applied. Either click CONTINUE IN BACKGROUND or wait for the update to complete and click CLOSE.

Deleting a Subscription Plan

To delete a plan:

  1. Select Provisioning > Plans in the navigation pane.
    The PLANS page is displayed.
  2. Select the plan's row.
  3. Click Delete Plan.
    A confirmation window is displayed.
  4. Click DELETE to confirm.

The subscription plan is deleted.

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