Before You Begin

Requirements

If Rosetta is not enabled on your mac PC, before installing the agent, run softwareupdate --install-rosetta

Supported Operating Systems and Browsers

For supported operating systems, the latest two releases of macOS, including running on the Apple M1 CPU.

For browsers, the latest two releases are supported of:

• Apple Safari
• Google Chrome
• Microsoft Edge
• Mozilla Firefox

Opening Ports on Your Firewall

The CTERA Agent establishes a connection to the CTERA Portal using TCP port 995. You do not need to open any incoming ports.

Download CTERA Agent

You can download CTERA Agent from the CTERA Portal or by contacting CTERA Support.

• From CTERA Portal, click Download Agent located at the bottom left of the CTERA Portal web interface, in the sign-in page or after signing-in as an end user.

The CTERA Agent installation file is downloaded to your computer.