Portal Logs

Events are generated by the portal and written to different logs, depending on where the entry originated. The logs can be viewed in the Event Log page:

Viewing logs for the CTERA Portal system is available in the global administration view. Logs for team portals can be viewed in each team portal's view.

For more details about the format of portal log messages, see Understanding CTERA Portal Log Messages.

To configure log settings:

1. In the global administration view, select Settings > Control Panel in the navigation pane.
   The Control Panel page is displayed.
   
2. Select Logs, under Notifications And Log Settings.
   The Log Settings page is displayed.
   
3. Complete the fields.
   Keep logs for – The number of days that the CTERA Portal should store logs. The default value is 30 days.
   Log Level – The minimum log level to display in the CTERA Portal. For example, if you select Critical, then only Emergency, Alert, and Critical logs entries are displayed in the CTERA Portal log pages. The default value is Info
   Device Log Collector Level – The minimum log level to collect from each device. For example, if you select Critical, then only Emergency, Alert, and Critical log events are collected from devices. The default value is Info
4. If you want to configure the CTERA Portal to send logs to a Syslog server located on your network or in the cloud, see Setting Up Access to a Syslog Server.
5. Click Save.

Setting Up Access to a Syslog Server

1. In the global administration view, select Settings > Control Panel in the navigation pane.
   The Control Panel page is displayed.
   

2. Select Logs, under Notifications And Log Settings.
   The Log Settings page is displayed.
   

3. Slide Use Syslog on.
   

   Note

   You can obtain free Syslog servers online, such as Kiwi Syslog Daemon (http://www.kiwisyslog.com/).

   The following logs are sent to the Syslog server:

   • Server (Tomcat) logs – catalina.out.*
   • Portal logs – portal.*
   • Database logs
   • Audit logs
   • Journal logs

   Minimum Event Severity – The minimum log level to send to the Syslog server. For example, if you select Critical, then only Emergency, Alert, and Critical log events are sent to the Syslog server. The default value is Info.
   Server Address – The Syslog server IP address.
   Syslog Port – The Syslog server's port number. The default value is 514.
   Syslog Protocol – The protocol to use to send logs. The default is UDP.
   
   

   To send logs securely using TLS:

   1. Change the Syslog Protocol to TCP/TLS.
      

   2. Click to upload and browse to a valid CA certificate, select it and click Open.
      The certificate must be in PEM format. If the certificate is valid, the certificate distinguished name is displayed.

   3. Optionally, slide Use Client Certificate on if you want authentication on both the client and server sides.
      
      If client side authentication is enabled:

      1. Click to browse to the private key to upload.
      2. Select it and click Open.
         The private key must be in PEM format.
      3. Click Click to browse to a valid certificate.
      4. Select it and click Open.
         The certificate must be in PEM format.

      If the private key is valid, Valid is displayed for Private Key (*.pem). If the certificate is valid, the certificate distinguished name is displayed in Certificate (*.pem).

4. Click Save.

Clearing Logs

You can clear the logs of all team portals.

To clear all logs:

1. In the global administration view, select Settings > Control Panel in the navigation pane.
   The Control Panel page is displayed.
   
2. Select Logs, under Notifications And Log Settings.
   The Log Settings page is displayed.
   
3. Click Clean Now.

Logs are cleared in all virtual portals.