Managing Devices

A device refers to a CTERA Edge Filer, CTERA Drive Share/Protect (Agent), CTERA Drive Connect, or CTERA Mobile, connected to the CTERA Portal. Devices are automatically added to the CTERA Portal, when their owners connect the device to the CTERA Portal.

Viewing All Devices

To view all devices connected to all virtual portals:

• Select Main > Devices in the navigation pane.
  The Devices page opens, displaying all the devices registered to the portal.
  
  The page includes the following columns:

Viewing Individual Device Details

To view individual device details:

1. Select Main > Devices in the navigation pane.
   The Devices page opens, displaying all the devices registered to the portal.
   
2. Click the device name.
   A message can be displayed that you will be redirected to the portal view for the selected device. In this case, click OK.
   The device details are displayed in a new browser window. The details can be different for each device as well as the details for each type of device and whether the device is connected to the portal or not. For example, the details for a mobile device displays an option to wipe any portal data from the remote device.
   From this window:
   • Click to access the device for administration or to access files. The portal administrator must enable Remote Access.
     Note

     For a PC, the CTERA Agent must be installed on the PC and connected to the portal. For an edge filer, the device must be connected to the portal. Access to the device configuration with the portal is then available.

   • Click the icon to edit the device settings, rename, restart or delete the device and add text to describe a device.
   • Click the icon to view information about the device: The IP address, software version, serial number, MAC address, firmware version and physical location. For a CTERA Edge Filer that is online:
     • The license is displayed and if required, can be changed.
     • You can download a report to send to CTERA support for troubleshooting the edge filer.

The device details are divided over a number of tabs.

• The CTERA Drive Mobile app details include the ability to remotely wipe the portal content from the device.

• The CTERA Drive Connect details include the following tabs:
  Overview – An overview of CTERA Drive Connect cloud services.
  Notifications – A list of notifications for this device.
  The color of the exclamation mark to the left of each notification indicates the severity.

  • Blue – Information
  • Orange – Warning

• The CTERA Drive Share/Protect (Agent) details include the following tabs:
  Overview – An overview of backup and cloud sync between the agent and the portal.
  Cloud Backup – When the next backup is scheduled and when the last backup was run. You can also run a backup from this tab.
  Cloud Drive – File sync details. You can also sync a folder, as described in Syncing Content with the Portal and view agent statistics, by clicking Statistics.
  Notifications – A list of notifications for this device.
  The color of the exclamation mark to the left of each notification indicates the severity.

  • Blue – Information
  • Orange – Warning

• The edge filer details include the following tabs:
  Overview – Details of the device, including an overview of the following:

  • The cloud drive
  • Local storage
    

  Cloud Drive – File sync details. You can also sync a folder, as described in Syncing Content with the Portal and view edge filer statistics, by clicking Statistics.
  Local Backup – Currently this option is not supported.
  Local Storage – Details about the edge filer volumes and arrays storage utilization.
  Shares – Manage the edge filer shares from the portal.
  Notifications – A list of notifications for this edge filer.
  The color of the exclamation mark to the left of each notification indicates the severity.

  • Blue – Information
  • Orange – Warning