Connection Settings
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Connection Settings

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Article summary

You can specify connection settings for CTERA Drive Connect, such as proxy settings.


To set the connection settings:

  1. In the Preferences window, click Connection.
    The Default protocol to access the portal is CTERA Portal. This protocol cannot be changed.

  2. Define your preferences.
    Connection – The settings to use when connecting to a CTERA Portal.

    • Use Keychain – Save login credentials upon successful login.
      Windows: In the Credential Manager.
      macOS: In Keychain Access.
    • Confirm disconnect – Prompt before closing a connected window.

    Timeouts – The amount of time to wait before ending the action.

    • Timeout for opening connections (seconds) – The number of seconds to allowed to connect to a CTERA Portal before ending the connection attempt. For high latency networks with a low bandwidth, CTERA recommends changing the default setting to 30.
    • Repeat failed networking tasks – The number of times to retry a failed network task. CTERA recommends always keeping this option checked.
      with delay (seconds) – The number of seconds to wait before retrying the network task.
      Number of retries – The number of retries before ending the attempts. CTERA recommends changing the number of retries to 3 when the network is not stable.

    Proxies – Either accept the default system proxy settings or click Change Settings.

    • Windows: The Connections tab in the Internet Properties window is displayed.
    • macOS: Search for Proxies, or choose Wi-Fi, click Details for the CTERA connection and Proxies in the navigation pane, and set how you want proxies handled.

    Specify the settings you require.
    Log – Check Enable debug log to include debug information in the cteradriveconnect.log file. The following logs are available:

    • cteradriveconnect.dmp
    • cteradriveconnect.errors
    • cteradriveconnect.log


    CTERA recommends not to check this option unless you encounter issues with performance.

    Windows: Click Show to display the log file directory in Windows File Explorer.
    macOS: Click Show in Finder to display the log file directory in Finder.

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