Connection Settings

You can specify connection settings for CTERA Drive Connect, such as proxy settings.

Windows	macOS

To set the connection settings:

1. In the Preferences window, click Connection.
   The Default protocol to access the portal is CTERA Portal. This protocol cannot be changed.

2. Define your preferences.
   Connection – The settings to use when connecting to a CTERA Portal.

   • Use Keychain – Save login credentials upon successful login.
     Windows: In the Credential Manager.
     macOS: In Keychain Access.
   • Confirm disconnect – Prompt before closing a connected window.
     
     

   Timeouts – The amount of time to wait before ending the action.

   • Timeout for opening connections (seconds) – The number of seconds to allowed to connect to a CTERA Portal before ending the connection attempt. For high latency networks with a low bandwidth, CTERA recommends changing the default setting to 30.
   • Repeat failed networking tasks – The number of times to retry a failed network task. CTERA recommends always keeping this option checked.
     with delay (seconds) – The number of seconds to wait before retrying the network task.
     Number of retries – The number of retries before ending the attempts. CTERA recommends changing the number of retries to 3 when the network is not stable.
     
     

   Proxies – Either accept the default system proxy settings or click Change Settings.

   • Windows: The Connections tab in the Internet Properties window is displayed.
   • macOS: Search for Proxies, or choose Wi-Fi, click Details for the CTERA connection and Proxies in the navigation pane, and set how you want proxies handled.

   Windows	macOS

   Specify the settings you require.
   Log – Check Enable debug log to include debug information in the cteradriveconnect.log file. The following logs are available:

   • cteradriveconnect.dmp
   • cteradriveconnect.errors
   • cteradriveconnect.log
   Notes

   CTERA recommends not to check this option unless you encounter issues with performance.

   Windows: Click Show to display the log file directory in Windows File Explorer.
   macOS: Click Show in Finder to display the log file directory in Finder.

   Note

   The Enable debug log and Show options can also be set in Help Settings.