Viewing Logs
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Viewing Logs

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Article summary

The System Log

To view the system log:

  • In the global administration view, select Logs and Alerts > System Log in the navigation pane.
    The System Log page opens, displaying the system log for the portals.
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    The system log information can be filtered by:

    • The log origin: portal, device or both portal and device.
    • The minimum severity: Debug, Info, Warning, Error.

    The page includes the following columns:

    FieldDisplay
    DATEThe date and time at which the event occurred.
    ORIGINThe entity that sent the log entry.
    To view details about the entity, click the entity name.
    USERThe user who triggered the event.
    To view details about the user, click the user name.
    DETAILSA description of the event.
    MORE INFOA possible cause for the entry.

The Access Log

To view the access log:

  • In the global administration view, select Logs and Alerts > Access Log in the navigation pane.
    The Access Log page opens, displaying the access to the portals.
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    The page includes the following columns:

    FieldDisplay
    DATEThe date and time at which the event occurred.
    ACTIONThe action performed.
    ORIGINThe entity that sent the log entry.
    To view details about the entity, click the entity name.
    USERThe user who triggered the event. If the user is an external user, without a portal account, added as a collaborator with an email address, the email address of the user is displayed.
    To view details about the user, if the user is not an external user, click the user name.
    CLIENT IPThe IP address from which the user triggered the event.
    TARGETThe entity on which the action was performed.
    DETAILSA description of the event. For example:
    * The user logged out or logged in.
    * A file was shared for collaboration.

The Audit Log

To view the audit log:

  • In the global administration view, select Logs and Alerts > Audit Log in the navigation pane.
    The Audit Log page opens, displaying the audits to the portals.
    image.png
    The page includes the following columns:

    FieldDisplay
    DATEThe date and time at which the event occurred.
    ACTIONThe action performed: Added, Modified or Deleted.
    ORIGINThe entity that sent the log entry.
    To view details about the entity, click the entity name.
    USERThe user who triggered the event.
    To view details about the user, click the user name.
    TARGETThe entity that was affected by the action. For example, a folder group or subscription plan, or user.
    To view details about the entity, click the entity name.
    MORE INFOAdditional information about the event.

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