Enable CTERA Support Portal Access for Troubleshooting

Problem

You need help from CTERA Support to resolve a problem with the portal.

Solution

Configure your firewall to enable access to CTERA Portal:

1. Open the following ports:
   • Port 80 and 443 (for HTTP/HTTPS access)
   • Port 22 (for SSH access)
2. Allow CTERA support access from a port that they will provide.
3. Enable the ctera-support mode on your CTERA Portal server:
   1. Open an SSH session towards your CTERA Portal server.
   2. Enter the following command: portal-support.sh enable
      This command creates a user for CTERA Support and enables SSH access using a private/public authentication key pair without the need to provide CTERA with your root password.