Viewing Logs

To view a log file in the user interface:

Select Logs and Alert > Event Log in the navigation pane.
The Event Log page opens, displaying the System log.
Select the log to view.
The following logs are available:
- System
- Cloud Backup
- Cloud Sync
- Access
- Audit
- Agents
- Antivirus
- Permanent Deletion

System Log

The information in the system log can be filtered by:

The System Log page includes the following columns:

Field	Display
Severity	The severity of the event represented by an icon. Green for OK, orange for warning and red for error.
Date	The date and time at which the event occurred.
Origin	The entity that sent the log entry. To view details about the entity, click the entity name.
User	The user who triggered the event.
Details	A description of the event.
Cause	A possible cause for the entry.

The information in the cloud backup log can be filtered by:

The Cloud Backup Log page includes the following columns:

Field	Display
Severity	The severity of the event represented by an icon. Green for OK, orange for warning and red for error.
Device	The device name.
Owner	The user who triggered the backup.
Result	The result of the backup.
Duration	The time taken for the backup.
Files Sent	The files sent to the backup.
Files Transferred	The files transferred to the backup.
Actions	The actions performed. Clicking on Details displays the list of files backed up, including the file path and name.

The information in the cloud sync log can be filtered by:

The Cloud Sync Log page includes the following columns:

Field	Display
Severity	The severity of the event represented by an icon. Green for OK, orange for warning and red for error.
Device	The device name.
Owner	The user who triggered the sync.
Date	The date and time at which the event occurred.
Duration	The time taken for the sync.
File Info	Information about the change, such as new or updated.
Size	The number of bytes transferred.
Direction	The sync direction
More Info	Additional information.

The information in the access log can be filtered by:

The Access Log page includes the following columns:

Field	Display
Severity	The severity of the event represented by an icon. Green for OK, orange for warning and red for error.
Date	The date and time at which the event occurred.
Action	The action performed.
Origin	The entity that sent the log entry.
User	The user who triggered the event. If the user is an external user, without a portal account, added as a collaborator with an email address, the email address of the user is displayed.
Client IP	The IP address from which the user triggered the event.
Target	The entity on which the action was performed.
Details	A description of the event. For example, the user logged out and a file was shared for collaboration.

The information in the audit log can be filtered by:

The Audit Log page includes the following columns:

Field	Display
Severity	The severity of the event represented by an icon. Green for OK, orange for warning and red for error.
Date	The date and time at which the event occurred.
Action	The action performed: Added, Modified or Deleted.
Origin	The entity that sent the log entry.
User	The user who triggered the event.
Target	The entity that was affected by the action. For example, a folder group or subscription plan, or user. To view details about the entity, click the entity name.
More Info	Additional information about the event.

The information in the agents log can be filtered by:

The Agents Log page includes the following columns:

Field	Display
Severity	The severity of the event represented by an icon. Green for OK, orange for warning and red for error.
Action	The action performed.
Device	The device name. To view details about the device, click the device name. The device details are displayed in a new browser window.
Source	The user.
More Info	Additional information about the event. For example, an agent version was changed.

Note

The Antivirus log is only available if the portal is licensed for antivirus and the subscription plan includes the antivirus option.

The information in the antivirus log can be filtered by:

The Antivirus Log page includes the following columns:

Field	Display
Severity	The severity of the event represented by an icon. Green for OK, orange for warning and red for error.
Action	The action performed.
File Name	The name of the file moved to quarantine as a potential threat.
Uploader	The user who uploaded the file to the portal.
Threat	The threat description.

The information in the permanent deletion log can be filtered by:

The Permanent Deletion Log page includes the following columns:

Field	Display
Severity	The severity of the event represented by an icon. Green for OK, orange for warning and red for error.
Date	The date and time at which the event occurred.
User	The user who triggered the deletion.
Result	The result of the deletion, whether successful or not.
Files Deleted	The files that were permanently deleted.
Duration	The time taken to permanently delete the items.
Reason	The reason for the deletion that was entered in the Permanent Deletion Wizard in the Verification step.
Actions	The actions performed. Clicking on Details displays the list of files deleted, with the file path and name and snapshot, last modified and more information about the deleted file.