Integrate CTERA Portal in Microsoft Teams

Access to a CTERA Portal can be added to Microsoft Teams as part of a channel or a group chat inside a team or as a personal tab for an individual user.

Provisioning Requirements

To access the portal cloud drive directly, the user must have a subscription plan that includes the Cloud Drive Connect service. To access the portal cloud drive directly and enable sending a public link or permalink within Microsoft Teams, the Cloud Drive Full service is required .

Setting Up CTERA Portal as an App in Microsoft Teams

From CTERA Portal version 8.2.x, CTERA Portal can be added as an app in Microsoft Teams.

To enable integrating the CTEA Portal as an app in Microsoft Teams you have to specify the microsoft team domain in the virtual portal settings and run a command to enable the portal to be embedded in an inline frame (iframe).

Limitations

When access to the CTERA Portal is single sign-on (SSO), note the following:

• Internet access is required.
• When using OKTA to manage SSO, under Customizations in OKTA, check Allow IFrame embedding.
• When using Microsoft Entra ID to manage SSO:
  • When Microsoft Entra ID is synced to the local Active Directory, the user must sign in to the portal with the same user as the Teams user or the sign in will fail.
  • Sign out is not supported.

Step-by-step guide

To add CTERA Portal as an app in Microsoft Teams:

1. Sign in to the CTERA Portal version 8.1.x or higher as a global administrator.
2. Select Settings in the navigation pane.
3. Select Global Settings, under SETTINGS in the Control Panel content page.
4. In the Security section, check Allow embedding End User Services Portal.
   
5. Select Virtual Portal, under SETTINGS in the Control Panel content page.
6. In the Microsoft Teams Integration section specify the Microsoft Teams domains to use for the CTERA Portal as an app.
   
7. Specify the domains that are allowed when integrating a CTERA Portal as an app in Microsoft Teams.
   For Microsoft Teams: teams.microsoft.com
   When single sign-on (SSO) is defined for the portal that you want to integrate, you must also specify the SSO provider domain, for example teams.microsoft.com,*.okta.com
   Separate domains with a comma (,).
   Note

   You can set Microsoft Teams Integration for every virtual portal or for a specific virtual portal.

8. Restart the application server.
9. Go to the Download Center and download the Microsoft Teams Integration Files.
10. Change the color.png file and outline.png file to files that match your branding.
    color.png must be 192x192 pixels and the symbol in the png file must be 96*96 pixels, in the center.
    outline.png must be 32x32 pixels and either white (the default, or transparent.
11. Make changes to the manifest.json file as follows:
    1. Under the icons section, change the color.png file and outline.png file to files that match your branding.
    2. Under the name section, change the short and full descriptions to match your branding.
    3. Under the description section, change the short and full descriptions to match your branding.
    4. Under the staticTabs section, change the contentUrl file and websiteUrl to the team portal URL to create as an App in Microsoft Teams.
    5. Under the validDomains section, change localhost:53000 to the team portal URL to create as an App in Microsoft Teams.
    6. Save the manifest.json file.
12. Zip the files manifest.json, color.png, and outline.png and get the Microsoft Teams administrator to upload the zip file in the Microsoft Teams APP repository.

All users can now include the CTERA Portal as an app.

Making the CTERA Portal App Available

Once the CTERA Portal app is available in Microsoft Teams, end users can access the portal from within teams.

1. In Microsoft Teams, click Apps.
2. Click Add for the app to open.
3. Click Add.
   After adding the app, you click Open and not Add.
4. Right-clicking the app displays a menu with the option to pin the app to the navigation bar or open it in a new Microsoft Teams window.

Example

In the following example, Apps in Microsoft Teams navigation menu was clicked to display all the apps that can be integrated.

Clicking CTERA-QAlocal displays the following:

And clicking Add adds the portal as an app, with access from the Microsoft Teams navigation menu.

Adding a Public Link or Permalink From a CTERA Portal App Integrated in Microsoft Teams

When a CTERA Portal is integrated within Microsoft Teams, you can create a public link or permalink and share it directly in Microsoft Teams.

For public link details, see Making Content Public in the CTERA Portal End User Guide under Sharing Files for your CTERA Portal version (for example for CTERA Portal version 8.1, see Making Content Public). For permalink details, see Setting Up Collaboration Directly to the Content (Permalinks) in the CTERA Portal End User Guide under Sharing Files for your CTERA Portal version (for example for CTERA Portal version 8.1, see Setting Up Collaboration Directly to the Content (Permalinks)).

Setting Up Microsoft Teams as a Website

The following procedure can be done by any Microsoft Teams user to include a CTERA Portal as a website in a tab in Microsoft Teams.

Step-by-step guide

To add a tab in Microsoft Teams to access a CTERA Portal:

1. In Microsoft Teams go to the team to which you want to add access to the CTERA Portal.
   
2. Click the plus (+) sign at the top of the window, or if there hasn't been a conversation yet, click the Add tab plus (+) button.
   
3. Click Website if it is displayed or search for website in the search box at the top of the window and then click Website.
   The Website window is displayed.
   
4. Enter a name for the tab and the URL to access the CTERA Portal.
   Note

   The URL must start with https://. Use the name and not the IP address.

5. Click Save.
   The tab is added to the list at the top of the team. Clicking the tab opens the portal page in the tab.
   

To add a tab in Microsoft Teams to access a Specific CTERA Portal Folder:

1. Create a public link to the folder to include in Teams, as described in the CTERA Portal End User Guide under Sharing Files.
2. Follow the instructions for adding a tab to access a CTERA Portal, above, and for the URL to access the folder, use the public link URL.